Subject: New Reply Received - Re:
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Jul 2020 09:59:33 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re:   Ticket comment <div class="ydp5df4e7b8yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
<div dir="ltr">Hi,</div>
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<div dir="ltr">Thank you &amp; Godbless.</div>
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<div dir="ltr">I just received my refund today (<span><span style="color: rgb(0, 0, 0); font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 16px">05-Jul-2020) </span></span>after 55days.</div>
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<div dir="ltr" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 16px">Order No. 7680917620</div>
<div dir="ltr" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 16px">Complaint No. 966298</div>
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<div dir="ltr">V/R,</div>
<div dir="ltr">Gemen</div>
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<div>On Wednesday, July 1, 2020, 10:55:28 AM GMT+3, Gemen Pascua &lt;[email-masked]&gt; wrote:
                
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<span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">Hi,</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">From the very first day (10-May-2020) when I received the wrong item I have given my bank details!!! Are you not checking your email!!! Can you please check your email!! This is the 13x I will give you my bank details. Your service is very very very very poor. I hope your not doing this to other customer.</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· Account Holder: Gemen Tanedo Pascua</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· Account Number: 2002 678318 510</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· IBAN / IFSC Number: BH84 ARAB 0200 2678 3185 10</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· Bank Name: Arab Bank</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· Branch Name: Manama</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· Account type: Checking Account/Savings Account</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">V/R,</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">Gemen Pascua</span><div><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><br></span></div>
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                    On Wednesday, July 1, 2020, 10:55:16 AM GMT+3, Gemen Pascua &lt;[email-masked]&gt; wrote:
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<span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">Hi,</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">From the very first day (10-May-2020) when I received the wrong item I have given my bank details!!! Are you not checking your email!!! Can you please check your email!! This is the 12x I will give you my bank details. Your service is very very very very poor. I hope your not doing this to other customer.</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· Account Holder: Gemen Tanedo Pascua</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· Account Number: 2002 678318 510</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· IBAN / IFSC Number: BH84 ARAB 0200 2678 3185 10</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· Bank Name: Arab Bank</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· Branch Name: Manama</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· Account type: Checking Account/Savings Account</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">V/R,</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">Gemen Pascua</span><div><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><br></span></div>
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                    On Wednesday, July 1, 2020, 10:55:05 AM GMT+3, Gemen Pascua &lt;[email-masked]&gt; wrote:
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<span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">Hi,</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">From the very first day (10-May-2020) when I received the wrong item I have given my bank details!!! Are you not checking your email!!! Can you please check your email!! This is the 11x I will give you my bank details. Your service is very very very very poor. I hope your not doing this to other customer.</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· Account Holder: Gemen Tanedo Pascua</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· Account Number: 2002 678318 510</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· IBAN / IFSC Number: BH84 ARAB 0200 2678 3185 10</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· Bank Name: Arab Bank</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· Branch Name: Manama</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">· Account type: Checking Account/Savings Account</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">V/R,</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">Gemen Pascua</span><div><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px"><br></span></div>
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                    On Wednesday, July 1, 2020, 10:53:59 AM GMT+3, Gemen Pascua &lt;[email-masked]&gt; wrote:
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<span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif">Hi,</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif"><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif">From the very first day (10-May-2020) when I received the wrong item I have given my bank details!!! Are you not checking your email!!! Can you please check your email!! This is the 10x I will give you my bank details. Your service is very very very very poor. I hope your not doing this to other customer.</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif"><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif">· Account Holder: Gemen Tanedo Pascua</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif">· Account Number: 2002 678318 510</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif">· IBAN / IFSC Number: BH84 ARAB 0200 2678 3185 10</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif">· Bank Name: Arab Bank</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif">· Branch Name: Manama</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif">· Account type: Checking Account/Savings Account</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif"><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif">V/R,</span><br style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif"><span style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif">Gemen Pascua</span>
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                    On Tuesday, June 30, 2020, 10:22:33 PM GMT+3, Centrepoint &lt;[email-masked]&gt; wrote:
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 966298</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 966298<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Shivani Rani : </div>
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<div dir="ltr">Hi Gemen,<br><br>Thank you for your response.<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>We request you to please share your bank details so that we can credit your refund to your account:<br><br>· Account Holder:<br>· Account Number:<br>· <span class="yiv0488639992caps">IBAN</span> / <span class="yiv0488639992caps">IFSC</span> Number:<br>· Bank Name:<br>· Branch Name:<br>· Account type:<br><br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don’t hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043124586312'>Cash Deposit.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/966298