Subject: New Reply Received - Products MISSING and not in PACKETS
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Jul 2020 05:32:38 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Products MISSING and not in PACKETS  Ticket comment <div>Hi</div>
<div>Please note this response is on time. </div>
<div>To confirm:</div>
<div>The missing items are:</div>
<div><br></div>
<div>1) the lace skirt belonging to:</div>
<div>
<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>162350857 - - Printed Round Neck T-shirt with Lace Detail Midi Skirt</span><br>
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<div>
<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>​</span><br style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>2) The thing belonging to: </span>
</div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>161642014 - - Textured Babydoll Dress with Thong</span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
<div>
<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>I have received the entire mermaid top and skirt(</span><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>62344262 - - Mermaid Print Round Neck Top with Skirt), it is not necessary to replace that.</span>
</div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Many thanks</span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, July 3, 2020, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Faatimah,</div>
<div dir="ltr">​</div>
<div dir="ltr">
<div>Thank you for getting in touch with us.</div>
<div style="word-break:break-word"><div>
<div dir="ltr"> <br>With reference to order no #6200039814<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
<div><br></div>
<div dir="ltr">This is really unfortunate that you had received a damaged or missing items in your purchase with us. We understand that you are skeptical about your future purchases. </div>
<div><br></div>
<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
<div><br></div>
<div dir="ltr">We would also request you to please confirm the three items are:</div>
<div dir="ltr"><br></div>
<div dir="ltr">162350857 - - Printed Round Neck T-shirt with Lace Detail Midi Skirt<br>​162344262 - - Mermaid Print Round Neck Top with Skirt<br>161642014 - - Textured Babydoll Dress with Thongs</div>
<div dir="ltr"><br></div>
<div dir="ltr">We request you to please check and share the item id of the items so that we can help you better.<br>
</div>
<div><br></div>
<div>We look forward to hearing from you.</div>
<div><br></div>
<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
<div><br></div>
<div>Your friends,</div>
<div>The Support Team</div>
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<br style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px'><div><br></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1228440