Subject: New Reply Received - Missing item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Jul 2020 19:44:34 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Missing item  Ticket comment <div dir="auto">Hi team,<div dir="auto"><br></div>
<div dir="auto"> Can you process my refund please I'm not yet received any refund in my account,</div>
<div dir="auto"><br></div>
<div dir="auto"> Regards,</div>
<div dir="auto"> Sara Temesgen</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 14 Jun 2020, 07:58 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Sara,</div>
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<div>Thank you for getting in touch with us.</div>
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<div>With reference to order no #8386067458</div>
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<div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div>This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and we will process the refund for the same as soon as possible.</div>
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<div>We will not be happy either if you receive bad items in your order, this is the reason why the item was not shipped in your order.</div>
<div><br></div>
<div dir="ltr">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1180285