Subject: New Reply Received - Re:
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jul 2020 06:49:00 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re:   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Suvo</div>
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<div class="MsoNormal">Pls revert urgently</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Dominic arackal</div>
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<div>From: Megh singh &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, July 2, 2020 9:44 AM<br>
<b>To:</b> Jessie Caparas &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Dominic Arackal &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#966298] - Re: Order No. 7680917620</div>
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<div class="MsoNormal">Dear Jessie,</div>
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<div class="MsoNormal">Le me check this case and by the mean time please arrange me below information.</div>
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<div class="MsoNormal">Customer bank details with refundable amount.</div>
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<div class="MsoNormal">Further please confirm me that no my credit and other benefits are passed to the customer against this order.</div>
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<div class="MsoNormal">Aside…</div>
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<div class="MsoNormal">Dear Dominic,</div>
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<div class="MsoNormal">Please arrange the WH confirmation on receiving of this order back.</div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Order No. 7680917620</span></b></div>
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<div class="MsoNormal">Kind regards</div>
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<div class="MsoNormal">Megh</div>
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<b>From:</b> Jessie Caparas <br>
<b>Sent:</b> Thursday, July 02, 2020 6:16 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Megh singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#966298] - Re:<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi <a id="OWAAM4DE830CEE6F346E5B15F6B84CC158500" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Megh singh</span></a>
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<div class="MsoNormal">Please advise if anything else is required from our side to resolve this case asap.</div>
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<div class="MsoNormal">Refund ticket ID to be processed generated in Hybris since June 1<sup>st</sup> - 03231077</div>
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<div class="MsoNormal">The customer has been posting this message through social media and is insisting to get it refunded asap:</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>I will not get tired posting about my complaint &amp; experienced until I get my refund!! Don't buy from them if you don't want headache. I've been chasing them about my refund
 coz they delivered the wrong item since May 10, 2020 &amp; I returned the wrong item with them right away, but till now no refund they even ask my bank details 12x &amp; every time I called either put me on hold, hang up the call or when I speak one of their customer
 service they keep saying its under process. Your service is very very very very poor!! I am so disappointed.<br>
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Order No. 7680917620<br>
Complaint No. 966298</span></b></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 24, 2020 6:17 PM<br>
<b>To:</b> Megh singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#966298] - Re:</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late Bank transfer<br>
Order Date : May 3, 2020<br>
Order ID: 7680917620<br>
RMA: 43067078<br>
Assistance Required: Need urgent refund<br>
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Issue Description: The refund is showing "BANK_TRANSFER_IN_PROGRESS".<br>
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We request you to please check and process it as soon as possible.<br>
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Thank you for your help!<br>
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Regards,<br>
Shivani</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>966298:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/966298