Subject: New Reply Received - Re: تم تأكيد طلبك للاستلام من المتجر
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jul 2020 23:00:19 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: 	تم تأكيد طلبك للاستلام من المتجر   Ticket comment <div style="direction: rtl">I was not contacted by you a week ago to take the order, bad service</div>
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<blockquote>في ٠١‏/٠٧‏/٢٠٢٠ الساعة ١٢:٠٨ م، كتب/كتبت ‏Centrepoint ‏&lt;[email-masked]&gt;:<br>
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<div>Hi Heba,</div>
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<div>Thank you for your response.<br>
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We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br>
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During quality check we found out that the items were not in a good condition to be sold and they were the last of heir stock hence we took them out of your order and we will process the refund as soon as possible.<br>
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We will not be happy either if you receive bad items in your order, this is the reason why the item were not shipped in your order.<br>
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We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br>
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Your Friends,<br>
The Support Team<br>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1261396