Subject: New Reply Received - Product information
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 28 Jun 2020 11:48:56 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="ltr">
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEyMjUyMjI5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4AWDjZdzYtLkrLZNZWZsLx2nhIT7GeHUhr7roWDEiZo">
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<div dir="ltr" style="direction: rtl"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEyMjUyMjI5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._AJvVcUwmQgFv5JCNZITHkSZkT4xTK3OrZvb8yvFi3c"></div>
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<div style="direction: ltr"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">Dear Sir,</span></div>
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<span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">These are snapshots of the wrong item as you requested. I </span><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">have not even opened it so try to exchange
 it as soon as possible.</span>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On Jun 27, 2020, at 7:40 PM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1228796</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Shivani Rani : </div>
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<div>Hi Yusra,</div>
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<div>Thank you for getting in touch with us.</div>
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With reference to order no #7682354285
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a wrong color item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don’t hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1228796