Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 25 Jun 2020 08:49:27 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Dear team, <br>
<br>
Kindly note that the order has been delivered to the customer as shown in the system. If the customer is still insisting on the fact the he didn't receive the order, please reship the requested items to us in order to deliver them or please contact our finance team to endorse a compensation in your bank account <br>
<br>
Best regards <br>
 
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<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>24/6/2020 7:26 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1080346] - Delivery<br>
 
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<div dir="ltr">Hi Team<br>
<br>
Problem Statement: Proof of delivery<br>
Order Date : 29/3/2020<br>
Order ID: 6474173707<br>
Tracking ID: S000719724307<br>
Assistance Required: Need Urgent Proof of delivery<br>
<br>
Issue Description: Please share the poof of delivery with the ID.</div>

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<div dir="ltr">Waiting for your response.<br>
<br>
Regards<br>
Shivani</div>
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<blockquote class="freshdesk_quote">On Tue, 16 Jun at 4:29 PM <span class="separator">, Splash &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Team<br>
<br>
Problem Statement: Proof of delivery<br>
Order Date : 29/3/2020<br>
Order ID: 6474173707<br>
Tracking ID: S000719724307<br>
Assistance Required: Need Urgent Proof of delivery<br>
<br>
Issue Description: The customer reported that she did not receive the order. Please share the poof of delivery with the ID.</span></div>

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<span class="separator">Waiting for your response.<br>
<br>
Regards<br>
Shivani</span><br>
<br>
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<span class="separator">On Sun, 14 Jun at 8:02 PM <span class="separator">, Splash &lt;[email-masked]&gt; wrote: </span></span>

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<span class="separator"><span class="separator">Hi Team<br>
<br>
Problem Statement: Late Delivery<br>
Order Date : 29/3/2020<br>
Order ID: 6474173707<br>
Tracking ID: S000719724307<br>
Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: The order was shipped from our side on 29/3/2020 but till now the order has not delivered to the customer so we request you to arrange delivery on a priority basis<br>
<br>
Regards<br>
Shivani</span></span><br>
<br>
<br>
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<span class="separator"><span class="separator">On Fri, 12 Jun at 9:05 PM <span class="separator">, Splash &lt;[email-masked]&gt; wrote: </span></span></span>

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<div><span class="separator"><span class="separator"><span class="separator">Hi Team</span></span></span></div>

<div> </div>

<div><span class="separator"><span class="separator"><span class="separator">Problem Statement: Late Delivery</span></span></span></div>

<div><span class="separator"><span class="separator"><span class="separator">Order Date : 29/3/2020</span></span></span></div>

<div><span class="separator"><span class="separator"><span class="separator">Order ID: 6474173707</span></span></span></div>

<div><span class="separator"><span class="separator"><span class="separator">Tracking ID: S000719724307</span></span></span></div>

<div><span class="separator"><span class="separator"><span class="separator">Assistance Required: Need Urgent Delivery</span></span></span></div>

<div> </div>

<div><span class="separator"><span class="separator"><span class="separator">Issue Description: The order was shipped from our side on 29/3/2020 but till now the order has not delivered to the customer so we request you to arrange delivery on a priority basis</span></span></span></div>

<div> </div>

<div><span class="separator"><span class="separator"><span class="separator">Regards</span></span></span></div>

<div dir="ltr"><span class="separator"><span class="separator"><span class="separator">Shivani</span></span></span></div>

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<span class="separator"><span class="separator"><span class="separator">On Wed, 10 Jun at 10:41 PM <span class="separator">, Splash &lt;[email-masked]&gt; wrote: </span></span></span></span>

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<div dir="ltr">
<div dir="ltr"><span class="separator"><span class="separator"><span class="separator"><span class="separator">Hi Team<br>
<br>
Problem Statement: Late Delivery<br>
Order Date : 29/3/2020<br>
Order ID: 6474173707<br>
Tracking ID: S000719724307<br>
Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: The order was shipped from our side on 29/3/2020 but till now the order has not delivered to the customer so we request you to arrange delivery on a priority basis<br>
<br>
Regards<br>
Shivani</span></span></span></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1080346