Subject: New Reply Received - Order not received
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 23 Jun 2020 12:19:57 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Order not received  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:verdana,sans-serif;color:#666666">Hi,</div>
<div class="gmail_default" style="font-family:verdana,sans-serif;color:#666666"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif;color:#666666">Your courier team did not contact me, pls check with them and provide proof that I did not answer them.</div>
<div class="gmail_default" style="font-family:verdana,sans-serif;color:#666666">I placed the order on 22 APR and then i followed up for 2 months no proper such response and now you're saying that they<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;color:rgb(34,34,34)'> didn't receive any response from my end.</span>
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<div class="gmail_default" style="font-family:verdana,sans-serif;color:#666666"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif;color:#666666">Very bad &amp; poor service, really disappointed</div>
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<div style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><font color="#444444"><b>Thanks &amp; Regards</b></font></div>
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<div style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Verdana,sans-serif;font-size:10pt"><i><font color="#444444"><b>Salman Najam</b></font></i></span></div>
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<div><div style="margin-bottom:0px;margin-left:0px;padding-bottom:5px"><div style="overflow:hidden"><div lang="EN-US"><div style="background-image:initial;background-repeat:initial"><span style="color:rgb(68,68,68);font-size:8pt;font-family:Verdana,sans-serif">Phone: +966 - 542278732</span></div></div></div></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jun 10, 2020 at 8:16 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Salman,</div>
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<div style="box-sizing:border-box;word-break:break-word">Thank you for getting in touch with us.<div> </div>
<div dir="ltr">With reference to order no #6484906888</div>
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<div dir="ltr">We are really sorry for the inconvenience caused to you.</div>
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<div style="box-sizing:border-box;word-break:break-word" dir="ltr">We would like to inform you that our courier partner tried to contact you but didn't receive any response from your end.​<div><br style="box-sizing:border-box"></div>
<div dir="ltr">The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. </div>
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<br>We would like to inform you that we have processed the refund on 7 June, 2020 and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.<br><br style="box-sizing:border-box">
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<div dir="ltr">Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1087458