Subject: New Reply Received - Re: ﻿Your order has been cancelled
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sat, 20 Jun 2020 12:59:18 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your order has been cancelled  Ticket comment <div>                why should i place a new order?<br><br>Its all FAKE... still you are showing the same product on you website in the same discounted rate..if you had only 1 damaged piece then why didnt you remove it from online... or may b you just want to show the heavy discount online you are offering but actully you do not want to give the discount.<br><br><br><br>Best Regards, Jignesh Raval, IEMS - Dubai M:- 00971 557925048<br><br>            </div>            <div class="yahoo_quoted" style="margin:10px 0px 0px 0.8ex;border-left:1px solid #ccc;padding-left:1ex">                        <div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a">                                <div>                    </div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Saturday, 20 June, 2020, 04:56:57 pm GMT+4, Shoemart &lt;[email-masked]&gt; wrote:                                </div>
<div><br></div>                <div><br></div>                <div><div id="yiv8082813928"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div class="yiv8082813928yqt1157898747" id="yiv8082813928yqtfd14662">	</div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div class="yiv8082813928yqt1157898747" id="yiv8082813928yqtfd14333"></div>
<div>
<div class="yiv8082813928yqt1157898747" id="yiv8082813928yqtfd84807"><div>Hi Jignesh,</div></div>
<div>
<div><br></div>
<div>Thank you for your response.</div>
<div>
<br style=""><div>We are really sorry for the inconvenience caused to you, but this is not typical of the experience we offer.</div>
<div><br style=""></div>
<div>We have forwarded your feedback to our concern team and they are going to make sure this will not repeat in future again.</div>
<div><br style=""></div>
<div>We would like to inform you that we have already processed the refund on 13 June, 2020 and the</div>
<div>amount you paid online will be refunded back to your original payment method within 2 - 15 working days.</div>
<div><br style=""></div>
<div>Do place a new order again with us so we will deliver it you.</div>
<div><br style=""></div>
<div>Feel free to reach out to us if you need any further assistance.</div>
<div><br style="font-weight:inherit"></div>
<div>Your friends,</div>
<div>The Support Team</div>
<div>
<br style=""><br style="">
</div>
<div><div><br style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"></div></div>
</div>
</div>
<div>
<br><br><br><br>
</div>
</div>
<div><div><br></div></div>
</div>	<div class="yiv8082813928yqt1157898747" id="yiv8082813928yqtfd81729"></div>
</div></div></div></div>                            </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1199338