Subject: New Reply Received - Click & Collect
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 20 Jun 2020 11:03:54 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div>
<div dir="auto">Hi there, </div>
<div dir="auto"><br></div>
<div dir="auto">If i will return and have this item refund i will not order again anymore. You already have caused inconvenience. So you it’s better to have it exchange. If possible i will wait until the store will open and allow this item for exchange. </div>
</div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Jun 20, 2020 at 1:51 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Mushra,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for ​your response.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We would like to inform you that we do not offer any exchange of the item and we request you to please return this item and place a new order again with us.<br><br>Also, as a precautionary measure, local and national authorities have advised establishments not to take any returns. We sincerely apologize for not being able to take your returns due to these preventive measures &amp; guidelines.<br><br>Your safety is of utmost importance to us. Our number one priority will always be the health and safety of you, our customers and our own people.<br><br>However, you can now drop off your return to any (Babyshop) store.<br><br>Here’s what you need to do.<br><br>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop) store.<br><br>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br><br><br><br><br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1207493