Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Jun 2020 15:40:31 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Please update ASAP.<div dir="auto"><br></div>
<div dir="auto">Thank you</div>
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<div dir="auto">Umesh</div>
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<div>On Wed, Jun 17, 2020, 4:14 PM Umesh Bhatt &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Dear Support Team,<div><br></div>
<div>It's ridiculous that after so many days of not sorting the issue, you are pointing at me as if I have lied to you.</div>
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<div>I am not a new customer and have ordered a lot of items from centerpoint earlier. </div>
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<div>and on top of that you will close the case if you don't receive any feedback in 24 hours, and for customers you take a month to respond.</div>
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<div>you should be ashamed of sending such mails. </div>
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<div>I don't believe, I am certain that there were items missing. The courier guy might have given to some other customers.</div>
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<div>Again sending you the list. Ensure it to be resolved ASAP, otherwise i will write to the consumer cell. </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEyMDE2OTU3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.C4-eGLLuUSe3HqQ2tlgdyvEWSFoSpqnzGgZFloZwYx0" alt="image.png" width="472" height="275"> </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEyMDE2OTU3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5snreSI28cJl381nk9aqE7vcw0ah39r8l3aFmQ9wb6E" alt="image (1).png" width="472" height="132"><br>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEyMDE2OTU3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LydWZS4LcEvPi_3pucTBQvVod4eldRzSl2MN3d_i0y8" alt="image.png" width="472" height="87"><br>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEyMDE2OTU3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ix0g9QTCGR2WzCGDd5_xN63x-5KPQGq7mOi5NjdQ8cE" alt="image.png" width="472" height="44"><br>
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<div dir="ltr" class="gmail_attr">On Wed, Jun 17, 2020 at 2:53 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Umesh,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>With reference to order number #9785063515<br><br>
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<div><div>We apologize for the inconvenience caused.<div> </div>
<div>We would like to inform you that after checking your order, we found out that your order has been delivered completely.</div>
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<div dir="ltr">Also, the wrong item has been received at warehouse and we will process refund soon for the same.<br>
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<div>We would request you to please check it once and if you still believe that the item is missing please share the name of the item along with the item id so that we can help you.</div>
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<div>We look forward to hearing from you.<br><br style="box-sizing:border-box">Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br style="box-sizing:border-box">Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1141040