Subject: New Reply Received - Re:
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Jun 2020 06:35:36 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re:   Ticket comment <div class="ydpd96c0887yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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        <div dir="ltr">Reminder!!!</div>
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<div dir="ltr">Any update for the below email, coz last tim i called one of ur agent told me I will received the money 5-7 days ant its been two weeks I haven't received the refund.</div>
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<div dir="ltr">You really have poor service. </div>
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<div dir="ltr" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 16px">Order No. 7680917620</div>
<div dir="ltr" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 16px">Complaint No. 966298</div>
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<div>On Thursday, June 11, 2020, 10:37:14 AM GMT+3, Gemen Pascua &lt;[email-masked]&gt; wrote:
                
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        <div dir="ltr">Below is the screen shot of my Bank Details which is submitted to u last 12-May-2020. This is the 2nd time I will give u my account details. Hoping to received my 8BD refund asap coz its been 1 month.</div>
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<div dir="ltr">Order No. 7680917620</div>
<div dir="ltr">Complaint No. 966298</div>
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<div dir="ltr" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">Thanks &amp; Regards,</div>
<div dir="ltr" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">Gemen Pascua</div>
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<img class="yiv3602007217yahoo-inline-image" title="Inline image" alt="Inline image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExOTYxOTE0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.egfgN5RFZsdRPwcOHCsMaz1zIIzLRqc04_MtTpUv9rM" style="max-width:800px;width:100%" data-id="&lt;[email-masked]&gt;"><br><span></span><br><span></span><br>
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                    On Thursday, 11 June 2020, 08:55:19 am GMT+3, Gemen Pascua &lt;[email-masked]&gt; wrote:
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        <div dir="ltr">I have already gave my bank account. How many times I have to give my bank account before you refund my money its only 8BD and it taking so long!! Since I received the wrong item (10-May-2020) I informed you right away but until now nothing happened still not receive my refund.</div>
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<div dir="ltr">You have very poor customer service.</div>
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<div dir="ltr" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">Order No. 7680917620</div>
<div dir="ltr" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">Complaint No. 966298</div>
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<div dir="ltr">Thanks &amp; Regards,</div>
<div dir="ltr">Gemen Pascua</div>
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                    On Wednesday, 10 June 2020, 05:04:28 pm GMT+3, Centrepoint &lt;[email-masked]&gt; wrote:
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<div>Hi Gemen,</div>
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<div>Thank you for getting in touch with us.<br><br>With reference to order number #7680917620<br><br>We sincerely apologise for the inconvenience caused to you.</div>
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<div>We request you to please
share your bank details so that we can credit your refund to your account:</div>
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Account Holder:</div>
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Account Number:</div>
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<span class="yiv3602007217" dir="ltr">/ </span>IFSC Number:</div>
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Name:</div>
<div>· Branch Name:<br>
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<div>· Account type:</div>
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<div> We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/966298