Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Jun 2020 15:18:31 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto"><div>
<div style="font-family:sans-serif" dir="auto">Dear Team,</div>
<div dir="auto" style="font-family:sans-serif"><br></div>
<div dir="auto" style="font-family:sans-serif">The information provided to you by the courior company is completely unacceptable. I was always available on watsapp and calls when ever they contact me. They were not able to locate my location from sunday june 1 and then on thursday after asking him when it will have delivered, he dint answer me and i had to leave as it was my half day. he said i will come on sunday. Plz find the conversation attached.</div>
<div dir="auto" style="font-family:sans-serif"><br></div>
<div dir="auto" style="font-family:sans-serif">The same items are not available at ur site...any ways looking forward for thr refund...</div>
<div dir="auto" style="font-family:sans-serif"><br></div>
<div dir="auto" style="font-family:sans-serif">Regards</div>
<div dir="auto" style="font-family:sans-serif">Samira</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 17 Jun 2020, 19:13 Samira Zahid, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">
<div>Dear Team,</div>
<div dir="auto"><br></div>
<div dir="auto">The information provided to you by the courior company is completely unacceptable. I was always available on watsapp and calls when ever they contact me. They were not able to locate my location from sunday and then on thursday after asking him when it will have delivered, he dint answer me and i had to leave as it was my half day. he said i will come on sunday. Plz find the conversation attached.</div>
<div dir="auto"><br></div>
<div dir="auto">The same items are not available at ur site...any ways looking forward for thr refund...</div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
<div dir="auto">Samira</div>
<div dir="auto">
<br><div class="gmail_quote" dir="auto">
<div dir="ltr" class="gmail_attr">On Wed, 17 Jun 2020, 18:35 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div>Hi Samira,</div>
<div><br></div>
<div><div>Thank you for getting in touch with us.<div> </div>
<div>With reference to order no #9784843153</div>
<div> </div>
<div>We are really sorry for the inconvenience caused to you.</div>
<div> </div>
<div>We would like to inform you that our courier partner tried to contact you but didn't receive any response from your end.<div><br style="box-sizing:border-box"></div>
<div>The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. We will process the refund soon for the order.</div>
<div><br style="box-sizing:border-box"></div>
<div>Feel free to get in touch with us for further assistance.</div>
<div><br style="box-sizing:border-box"></div>
<div>Your friends,</div>
<div>The Support Team</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043119434645'>Screenshot_20200617-190802.png</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043119434647'>Screenshot_20200617-190841.png</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043119434649'>Screenshot_20200617-190818.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1167681