Subject: New Reply Received - Re: ﻿Your order has been cancelled
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sun, 14 Jun 2020 08:16:11 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your order has been cancelled  Ticket comment <div>                <br>IT is not my problem then why are you still showing it available on your site?<br><br>i dont mind i will be ok with small damage, but deliver me the item.<br><br><br>Best Regards, Jignesh Raval, IEMS - Dubai M:- 00971 557925048<br><br>            </div>            <div class="yahoo_quoted" style="margin:10px 0px 0px 0.8ex;border-left:1px solid #ccc;padding-left:1ex">                        <div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a">                                <div>                    </div>
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<div>On Sunday, 14 June, 2020, 10:18:20 am GMT+4, Shoemart &lt;[email-masked]&gt; wrote:                                </div>
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<div class="yiv9728757822yqt0991563549" id="yiv9728757822yqtfd85797"><div>Hi Jignesh,</div></div>
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<div>Thank you for getting in touch with us.</div>
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<div>With reference to order no #9787493440</div>
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<div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div>This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for them. You are still going to receive the remaining items. </div>
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<div>We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same item.</div>
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<br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</div></div></div></div>                            </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1199338