Subject: New Reply Received - Re: Your products are on the way
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 14 Jun 2020 04:55:46 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Still waiting for proper response<div dir="auto"><br></div>
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<div>On Sat, Jun 13, 2020, 12:33 AM Mihiri Pathirana &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">3rd reminder</div>
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<div dir="ltr" class="gmail_attr">On Tue, Jun 9, 2020, 10:02 AM Mihiri Pathirana &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto"><div>Resending<br><br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Mon, Jun 8, 2020, 7:39 AM Mihiri Pathirana &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div>We can't see any confirmation for the point i mentioned on my previous email. Hence we will place the order again but we will pay the previous amount not the new price</div>
<div dir="auto">We need the item for the same price which we have paid in February. </div>
<div dir="auto">Please cancel the refund since we have not yet received the money in our account cancel the refund and proceed with the order.<br>I believe we are dealing with the reputed company called babyshop in which provide good customer service by solving their internal issues and not disappointing the customers due stock issues also keeping up the word nd also we believe it is not just a small shop on roadside which they change their prices of the items so then sell again in black market so pls keep the word as a respect to the customer.</div>
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<div dir="auto">We are following up on item which we purchased on February  <span style="font-family:sans-serif">( You guys kept me on hold for three months for the thing which i have already paid in the beginning) </span>so pls understand our situation we are not begging for anything nor that we are requesting any discount we are requesting the item which we purchased on the same price.</div>
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<div dir="auto">Awaiting your reply asap</div>
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<div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Babyshop</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;</span><br>Date: Fri, Jun 5, 2020, 5:20 PM<br>Subject: Re: [#846400] - Re: Your products are on the way<br>To:  &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
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<div>Hi Mihiri,</div>
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<div>Thank you for contacting us again.<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>We understand your frustration that might be caused to  you and we would like to like to inform you that we have already processed the refund for the item.</div>
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<div>We request you to please again place your order with us so that we will be able to deliver it on priority. Please be assured this will not repeat in future again.</div>
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<br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/846400