Subject: New Reply Received - Returns on order 9777798984
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 10 Jun 2020 08:08:54 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns on order 9777798984  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><a rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi,</span></a></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>This refund request has been ongoing since April and until now I’m still following up on my refund.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Is this your new normal?</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If this will not be processed within this week, I have no choice but to file a complaint through Dubai Consumer Rights.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-family:"Arial","sans-serif";color:#1F497D'>Abigail Cruz</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Assistant Library Manager – Public Services</span></div>
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<b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:red'>t.</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> +971 (0)4 367 8124</span>
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<b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:red'>e.</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#0563C1'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Splash [mailto:[email-masked]]
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<b>Sent:</b> 09 June 2020 22:47<br>
<b>To:</b> Abigail Cruz<br>
<b>Subject:</b> Re: [#1097089] - Returns on order 9777798984</span>
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<div>CAUTION:This email originated from outside Middlesex University Dubai. Exercise caution when opening attachments or clicking links, especially from unknown senders.</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Hi Abigail,<br>
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Thank you for your patience.<br>
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We are working to resolve your issue on priority. Once we will get any update we will get back to you.<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>1097089:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1097089