Subject: New Reply Received - Order #9781717468
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 10 Jun 2020 07:59:14 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Order #9781717468  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Have still not received the refund................</div>
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<font style="font-size:11pt" color="#000000"><b>Från:</b> Mattias Trost &lt;[email-masked]&gt;<br>
<b>Skickat:</b> den 7 juni 2020 11:28<br>
<b>Till:</b> Splash &lt;[email-masked]&gt;<br>
<b>Ämne:</b> Sv: [#1027364] - Order #9781717468</font>
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Have not heard back anything on this............. where is the customer service.............</div>
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<font color="#000000" style="font-size:11pt"><b>Från:</b> Mattias Trost &lt;[email-masked]&gt;<br>
<b>Skickat:</b> den 31 maj 2020 11:32<br>
<b>Till:</b> Splash &lt;[email-masked]&gt;<br>
<b>Ämne:</b> Sv: [#1027364] - Order #9781717468</font>
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Have still not received the refund....</div>
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<font color="#000000" style="font-size:11pt"><b>Från:</b> Mattias Trost &lt;[email-masked]&gt;<br>
<b>Skickat:</b> den 28 maj 2020 13:36<br>
<b>Till:</b> Splash &lt;[email-masked]&gt;<br>
<b>Ämne:</b> Sv: [#1027364] - Order #9781717468</font>
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This is the item <a href="https://www.splashfashions.com/ae/en/Men/Clothing/Socks/SPLASH-Crew-Length-Socks-with-Ribbed-Cuffs---Set-of-3/p/161506393" rel="noreferrer">https://www.splashfashions.com/ae/en/Men/Clothing/Socks/SPLASH-Crew-Length-Socks-with-Ribbed-Cuffs---Set-of-3/p/161506393</a>
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Please process the return and refund ASAP</div>
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<font color="#000000" style="font-size:11pt"><b>Från:</b> Splash &lt;[email-masked]&gt;<br>
<b>Skickat:</b> den 27 maj 2020 15:13<br>
<b>Till:</b> Mattias Trost &lt;[email-masked]&gt;<br>
<b>Ämne:</b> Re: [#1027364] - Order #9781717468</font>
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<div>Hi Mattias,</div>
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<div dir="ltr">Thank you for your prompt reply.<br>
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We sincerely apologise for the inconvenience caused to you.<br>
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We would like to inform you that we do not offer exchange of the item. However, you can return your purchases and place a new order again with us.</div>
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<div>We would request you to please share the name of the item along with the item id so that we can create the return request on your behalf.</div>
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<div>We look forward to hearing from you.<br>
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Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
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Your friends,<br>
The Support Team</div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1027364