Subject: New Reply Received - Item broken order #9769859906
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Jun 2020 05:47:33 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Item broken order #9769859906  Ticket comment <div><div dir="auto">Hi, </div></div>
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<div dir="auto">Again you went quiet after my last email on Sunday...</div>
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<div dir="auto">Why a simple return service should take so loonnng?</div>
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<div dir="auto">That’s really such a bad service!!!</div>
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<div dir="auto">I want you to come pick this item this week and refund me back my money. That’s unbelievable !!!!!!</div>
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<div dir="auto">Souhony </div>
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<div>On Sun, 7 Jun 2020 at 2:35 PM Souhony BRAGBO &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div><div dir="auto">Hi,</div></div>
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<div dir="auto">Below is my address:</div>
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<div dir="auto">Westburry Residence, apt 3406</div>
<div dir="auto">Al Abraj Street, Business Bay</div>
<div dir="auto">Dubai</div>
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<div dir="auto">When are you planning to refund me the money?</div>
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<div dir="auto">Thanks,</div>
<div dir="auto">Souhony</div>
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<div dir="auto">On Sun, 7 Jun 2020 at 2:32 PM Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 658071</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 658071<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Shivani Rani : </div>
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<div><div>Hi Souhony,<br><br>Thank you for your patience.<br><br>We would like to inform you that your previous return request has been cancelled as there was no item to return and we request you to please share your complete address so that we can create the new return request for the item.<br><br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don’t hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br>
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<b style="color:rgb(68,68,68);font-family:Arial,sans-serif;font-size:x-small">Souhony Jean Yves BRAGBO</b><br>
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<font><font color="#444444"><b>--------------------------------------------------------------------------------------------------</b></font><br><span style="font-family:Arial,sans-serif"><font color="#444444"><b>Data Science </b></font></span></font><b style="color:rgb(68,68,68);font-family:Arial,sans-serif;font-size:x-small">Senior Manager</b>
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<div><b style="color:rgb(68,68,68);font-family:Arial,sans-serif;font-size:x-small">Business Bay, Dubai, United Arab emirates (UAE)</b></div>
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<span style="font-size:x-small;font-family:Arial,sans-serif"><font color="#444444"><b>Mobile</b></font></span><span style="font-size:x-small;color:rgb(153,153,153);font-family:Arial,sans-serif"> : + 971 (0) 56 996 1511</span><span style="color:rgb(153,153,153);font-family:Arial,sans-serif;font-size:x-small"> </span>
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<div style="font-family:arial,sans-serif"><span style="font-family:Arial,sans-serif"><font><font color="#444444"><b>E-mail</b></font><font color="#00a5ba"> : </font><a href="mailto:[email-masked]" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">[email-masked]</a></font></span></div>
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<b style="color:rgb(68,68,68);font-family:Arial,sans-serif;font-size:x-small">Souhony Jean Yves BRAGBO</b><br>
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<font><font color="#444444"><b>--------------------------------------------------------------------------------------------------</b></font><br><span style="font-family:Arial,sans-serif"><font color="#444444"><b>Data Science </b></font></span></font><b style="color:rgb(68,68,68);font-family:Arial,sans-serif;font-size:x-small">Senior Manager</b>
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<div><b style="color:rgb(68,68,68);font-family:Arial,sans-serif;font-size:x-small">Business Bay, Dubai, United Arab emirates (UAE)</b></div>
<div style="font-family:arial,sans-serif">
<span style="font-size:x-small;font-family:Arial,sans-serif"><font color="#444444"><b>Mobile</b></font></span><span style="font-size:x-small;color:rgb(153,153,153);font-family:Arial,sans-serif"> : + 971 (0) 56 996 1511</span><span style="color:rgb(153,153,153);font-family:Arial,sans-serif;font-size:x-small"> </span>
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<div style="font-family:arial,sans-serif"><span style="font-family:Arial,sans-serif"><font><font color="#444444"><b>E-mail</b></font><font color="#00a5ba"> : </font><a href="mailto:[email-masked]" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">[email-masked]</a></font></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/658071