Subject: New Reply Received -
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Mon, 08 Jun 2020 09:05:24 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.    Ticket comment <div dir="auto">
<div>Dear Customer Care,</div>
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<div dir="auto">Further to the email below, I would like to know the update on the same, as I have not received the refund into the account yet.</div>
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<div dir="auto">It has been 3 months since the transaction has taken place. How further long do your except the customer to wait for??</div>
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<div dir="auto">Regards</div>
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<div dir="auto">Anusha..  </div>
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<div>On Fri, May 29, 2020, 5:12 PM Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Anusha,</div>
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<div style="box-sizing:border-box;word-break:break-word">Thank you for getting in touch with us.<div> </div>
<div dir="ltr">With reference to order no #9776419235</div>
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<div>We are really sorry for the inconvenience caused to you.</div>
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<div style="box-sizing:border-box;word-break:break-word" dir="ltr">We would like to inform you that our courier partner tried to contact you but didn't receive any response from your end. ​<div><br style="box-sizing:border-box"></div>
<div dir="ltr">The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. We will process the refund for the same as soon as possible.<br>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1097492