Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Jun 2020 18:30:51 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Raleway",sans-serif;mso-fareast-language:EN-US'>Dear Centrepoint</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Raleway",sans-serif;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Raleway",sans-serif;mso-fareast-language:EN-US'>Thank you for responding to my request on 27<sup>th</sup> April 2020, 5 weeks later and you have indicated that I have 24 hours to respond, this is not only inequitable but also extremely poor customer service and I intended to blog this for other customers. You have lost a customer family as of this email and others in my network.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Raleway",sans-serif;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Raleway",sans-serif;mso-fareast-language:EN-US'>You will note the item has a 30 days money back guarantee and Philips are aware of this  as well as being ineffectual.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Raleway",sans-serif;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span style='font-family:"Raleway",sans-serif;mso-fareast-language:EN-US'>The email from Philips is attached, please respond within 24hours or the blog will indicate a non-response! (Your Friends </span><span style='font-family:"Segoe UI Emoji",sans-serif;mso-fareast-language:EN-US'>&#128522;</span><span style='font-family:"Raleway",sans-serif;mso-fareast-language:EN-US'>  I don’t need friends like this)</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Raleway",sans-serif;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-family:"Raleway",sans-serif;color:#002060'>Best Regards</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-family:"Raleway",sans-serif;color:#002060'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-family:"Raleway",sans-serif;color:#002060'>Steve Biring</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-family:"Raleway",sans-serif;color:#002060'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-family:"Raleway",sans-serif;color:#002060'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt; <br><b>Sent:</b> 06 June 2020 21:32<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: [#816100] - Returns</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Steve,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We apologize for the inconvenience caused.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>However, we request you to please share the screenshot of the email from the Philips, so that we can help you better.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>816100:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-family:"Raleway",sans-serif;color:#002060'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-family:"Raleway",sans-serif;color:#002060'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> [email-masked] &lt;[email-masked]&gt; <br><b>Sent:</b> 16 May 2020 20:11<br><b>To:</b> 'Centrepoint' &lt;[email-masked]&gt;<br><b>Subject:</b> RE: Ticket Received - Returns</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Raleway",sans-serif;mso-fareast-language:EN-US'>Dear Centrepoint</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Raleway",sans-serif;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Raleway",sans-serif;mso-fareast-language:EN-US'>It has been 3 weeks since your email and I am still waiting for the item to be collected. Please advise accordingly.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Raleway",sans-serif;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-family:"Raleway",sans-serif;color:#002060'>Best Regards</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-family:"Raleway",sans-serif;color:#002060'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-family:"Raleway",sans-serif;color:#002060'>Steve Biring</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Raleway",sans-serif;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt; <br><b>Sent:</b> 27 April 2020 16:18<br><b>To:</b> </span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US"><br><b>Subject:</b> Ticket Received - Returns</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Steve Biring,<br><br>Thank you for getting in touch with us.</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are experiencing high volume due to the ongoing situation and replying on your email might take longer than usual. </span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We will reply to your message as soon as we can.</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>While waiting, we advise you to please visit our HELP CENTRE pages to get more information about our policies &amp; FAQs.</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We appreciate your patience &amp; cooperation.</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>عزيزنا العميل،</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>شكرا لك على التواصل معنا.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
<div><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>نحن نشهد تزايداً كبيرًا في الإستفسارات بسبب الوضع المستمر ، قد يستغرق الرد على بريدك الإلكتروني وقتًا أطول من المعتاد. سنرد على رسالتك في أقرب وقت ممكن.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
<div><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>أثناء الانتظار ، ننصحك برجاء زيارة صفحة مركز المساعدة للحصول على مزيد من المعلومات حول سياساتنا والأسئلة الشائعة.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
<div><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>نحن نقدر صبرك وتعاونك</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br></span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>816100:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> <span lang="AR-SA" dir="RTL"></span></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style='font-family:"Raleway",sans-serif;color:#002060'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Raleway",sans-serif;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
</blockquote></div>

Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043116254408'>attachment.eml</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043116254409'>attachment.eml</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/816100