Subject: New Reply Received - Order Number : 6478941540 - Missing items in Order.
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sat, 06 Jun 2020 10:20:06 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Order Number : 6478941540 - Missing items in Order.   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAM11AA1A2AB6ED4DE799A2B19D1C0596F2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Malik Ismail</span></a>,</div>
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<div class="MsoNormal">We are not getting any response from SCM and concept.</div>
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<div class="MsoNormal">Customer continuously chasing for his refund.</div>
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<div class="MsoNormal">Can you initiate refund in short banking mode.</div>
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<div class="MsoNormal">Reason: Item missing in customer order. </div>
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<div class="MsoNormal"><b><u>Order details:</u></b></div>
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<div class="MsoNormal">Order date: <b>07 April 2020</b>—close to 2 months now.</div>
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<div class="MsoNormal">Order Number : <b>6478941540</b>
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<div class="MsoNormal">AWB : <b>S000827961167</b>
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<div class="MsoNormal">Amount : <b>1,596 SAR.</b>
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<div class="MsoNormal"><span style="color:black">Order Number</span></div>
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<div class="MsoNormal"><span style="color:black">Hanan Al Anzi</span></div>
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<div class="MsoNormal"><span style="color:black">21046</span></div>
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<div class="MsoNormal"><span style="color:black">1,596 SAR.</span></div>
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<div>From: Qazi Mohammed <br>
<b>Sent:</b> Wednesday, June 03, 2020 11:18 PM<br>
<b>To:</b> Karun Kumar &lt;[email-masked]&gt;; Ravi Shankar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Mohd Imran &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;; Mohd. Jamal Akhtar &lt;[email-masked]&gt;; Mohammad Ayaz &lt;[email-masked]&gt;; Arnel Navor &lt;[email-masked]&gt;;
 Anton Shanike &lt;[email-masked]&gt;; Hamza Hafeez &lt;[email-masked]&gt;; Chester Dsouza &lt;[email-masked]&gt;; Murtaza Merali &lt;[email-masked]&gt;; Zuheb Tambe &lt;[email-masked]&gt;; Gany Mohomed
 &lt;[email-masked]&gt;; Mohammed Imran &lt;[email-masked]&gt;; ArishLaila &lt;[email-masked]&gt;; Sagaya Suresh Kumar &lt;[email-masked]&gt;; ksalmglogistics Rydconloc &lt;[email-masked]&gt;; Escalations
 Dxbteam &lt;[email-masked]&gt;; Shoemart &lt;[email-masked]&gt;; Ravi Shankar &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; Murali Nair &lt;[email-masked]&gt;; SUHAIR MOOTHEDATH &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Order Number : 6478941540 - Missing items in Order. </div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Any update on below subject, customer is chasing for his refund.</div>
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<b>From:</b> Karun Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 01, 2020 6:03 PM<br>
<b>To:</b> Ravi Shankar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohd Imran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohd. Jamal Akhtar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammad Ayaz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arnel Navor &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anton Shanike &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hamza Hafeez &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Chester Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Merali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Zuheb Tambe &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Gany Mohomed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Imran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 ksalmglogistics Rydconloc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ravi Shankar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murali Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 SUHAIR MOOTHEDATH &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Order Number : 6478941540 - Missing items in Order. </div>
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<div class="MsoNormal">Dear Ravi,</div>
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<div class="MsoNormal">As per the following email from the CP team, there are some missing items in the order i.e 4 travel bags worth SAR 1,596 as complained by the customer</div>
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<div class="MsoNormal">Delivery took place in Apr month. Request you to check with the courier partner i.e SHIPA and arrange to recover the same amount from their outstanding</div>
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<div class="MsoNormal">Please let me know for any further details from our end</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Karun Kumar</div>
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<div class="MsoNormal">Finance Manager</div>
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<div class="MsoNormal">Ext – 4344</div>
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<div class="MsoNormal">Mobile - 0549140380</div>
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<b>From:</b> Mohammed Imran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, June 1, 2020 5:40 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 ksalmglogistics Rydconloc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Karun Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Shankar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohd Imran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohd. Jamal Akhtar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammad Ayaz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arnel Navor &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anton Shanike &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hamza Hafeez &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Chester Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza Merali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Zuheb Tambe &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Gany Mohomed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Order Number : 6478941540 - Missing items in Order. </div>
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<div class="MsoNormal">Dear Karun,</div>
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<div class="MsoNormal">I understand that the below case is related to the partial order delivery by the courier partner, as claimed by the customer.</div>
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<div class="MsoNormal">Customer service team is looking for a refund approval. Please look into in &amp; check with SCM finance if the same can be claimed from the courier partner.</div>
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<div class="MsoNormal"><b><u>Order details:</u></b></div>
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<div class="MsoNormal">Order date: <b>07 April 2020</b>—close to 2 months now.</div>
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<div class="MsoNormal">Order Number : <b>6478941540</b>
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<div class="MsoNormal">AWB : <b>S000827961167</b>
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<div class="MsoNormal">Amount : <b>1,596 SAR.</b>
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<div class="MsoNormal"><a id="OWAAMD65729F2144048B1A72B731616217BED" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a></div>
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<div class="MsoNormal">Please add\elaborate if there is more to it.</div>
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<div class="MsoNormal"><b><u>Below item – 4 units- not delivered to customer:</u></b></div>
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<div class="MsoNormal"><img width="875" height="545" style="width:9.1145in;height:5.677in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExNjIwNjA5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lnzxdukgBhTZcEsqFZA_TzXhgdBn0bLxu9upA3tNqf0"></div>
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<div class="MsoNormal"><span style="color:#777777">Thanks &amp; Regards!</span></div>
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<div class="MsoNormal"><b><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroup.facebook.com%2Fprofile.php%3Fid%3D100011412843700&amp;data=02%7C01%7Cqazi.mohammed%40landmarkgroup.com%7Cdaaec5d6679b4f8016fe08d8063ce148%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637266205840435812&amp;sdata=8czl8SfbGKMIZcZ6RSB1mpkEMsgNKCW9BzcYbj64wIk%3D&amp;reserved=0" rel="noreferrer"><span style="text-decoration:none">Mohammed
 Imran</span></a></b></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Business Analyst          
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>SHOEMART KSA</span></div>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Tel</span></b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>: +966 (11) 207 8350, EXT: 3818
<b>Mobile</b>: +966 55 923 1584</span><span style="font-size:10.0pt;color:#1F497D"><br>
</span><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Email</span></b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#767171'></span>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.riyadhgallery.com%2Far%2F&amp;data=02%7C01%7Cqazi.mohammed%40landmarkgroup.com%7Cdaaec5d6679b4f8016fe08d8063ce148%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637266205840445807&amp;sdata=WfM8aq5kKLwmUg6jmpRvz42gao06awrEk9MdIxxLXqY%3D&amp;reserved=0" rel="noreferrer">Riyadh
 Gallery Mall</a> I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<span style="color:#777777">Now Shop Online at:</span><span style="color:black"> <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoemartstores.com%2F&amp;data=02%7C01%7Cqazi.mohammed%40landmarkgroup.com%7Cdaaec5d6679b4f8016fe08d8063ce148%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637266205840465795&amp;sdata=boxQX9I8%2BThmSmyrXWZk%2Bk%2BVlIuup1GKAakONDMbVwQ%3D&amp;reserved=0" rel="noreferrer">www.shoemartstores.com</a></span>
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<b>From:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 01, 2020 11:29 AM<br>
<b>To:</b> ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ksalmglogistics Rydconloc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karun Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ravi Shankar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohd Imran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Imran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohd. Jamal Akhtar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Ayaz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arnel Navor &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Anton Shanike &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hamza Hafeez &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Order Number : 6478941540 - Missing items in Order. </div>
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<div class="MsoNormal">Dear team, </div>
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<div class="MsoNormal">Any update on below subject.</div>
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<b>From:</b> Qazi Mohammed <br>
<b>Sent:</b> Sunday, May 31, 2020 4:57 PM<br>
<b>To:</b> ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ksalmglogistics Rydconloc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karun Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ravi Shankar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohd Imran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Imran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohd. Jamal Akhtar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Ayaz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arnel Navor &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Anton Shanike &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Order Number : 6478941540 - Missing items in Order. </div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">This is to inform you that customer claiming that he has received order with missing items.
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<div class="MsoNormal">Now customer is asking for refund. Can you please  initiate the refund.</div>
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<div class="MsoNormal"><b><span style="background:yellow;mso-highlight:yellow">Order Number : 6478941540</span></b></div>
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<div class="MsoNormal"><b><span style="background:yellow;mso-highlight:yellow">AWB : S000827961167</span></b></div>
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<div class="MsoNormal">Amount : 1596 SAR.</div>
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<div class="MsoNormal">Quantity : 4 </div>
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<div class="MsoNormal">Missing item details : </div>
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