Subject: New Reply Received - Re: Your products are on the way
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 06 Jun 2020 09:03:26 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div><div dir="auto">Dear </div></div>
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<div dir="auto">Good day</div>
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<div dir="auto">My wrong order already taken by courier team. Kindly send me new order or return payment.</div>
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<div dir="auto">Harsh</div>
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<div>On Tue, Jun 2, 2020 at 4:02 PM Harsh Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear team </div>
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<div dir="auto">Good day</div>
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<div dir="auto">But when i will get my original order which  i pay already for that. Kindly send my order soon as possible. </div>
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<div dir="ltr" class="gmail_attr">On Tue, Jun 2, 2020 at 3:11 PM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Harsh,</div>
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<div>Thank you for getting in touch with us.</div>
<div><div dir="ltr" style="box-sizing:border-box;word-break:break-word"><div><div dir="ltr"> <br style="box-sizing:border-box">With reference to order no #9784703365<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<br>We would like to inform you that we have create a return request for the item and our courier team will contact you in 5 - 7 working days for the collection under the tracking id #45909428725.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br><br style="box-sizing:border-box"><br style="box-sizing:border-box">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1122915