Subject: New Reply Received - Missing item
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 05 Jun 2020 04:51:17 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Missing item  Ticket comment <div>Hello Splash,</div>
<div id="yMail_cursorElementTracker_1591332673838">I didn't receive any answer from you side regarding the missing item and size changing in the last email, please respond.</div>
<div id="yMail_cursorElementTracker_1591332823153">Thanks</div>
<div id="yMail_cursorElementTracker_1591332826617">Katy<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 1 Jun 2020 at 7:01 am, katy shammas</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv1535094824"><div>
<div class="yiv1535094824yahoo-compose-assist-image-card yiv1535094824ymail-android-inline-img-container yiv1535094824ymail-card">
<img class="yiv1535094824inline-image-global yiv1535094824inlined-image-cid-9729371a-eb8c-4fd7-94e8-b24c328e7634" id="yiv1535094824ymail_attachmentId12309" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExNTg2MDE5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.P-NkIqKhlmoVRnxaIQRJVGeVUGbDfe-p2p4V9szLui4" style="width:100%;max-width:800px"><br>
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<br>Hello.<div id="yiv1535094824yMail_cursorElementTracker_1590984127061">Kindly note attached my order numner and an item that I recieved but I want to change the size to 14, and also I want to follow up about a missing item (white jacket) that I didn't recieve with the order.</div>
<div id="yiv1535094824yMail_cursorElementTracker_1590984246501">Thank you</div>
<div id="yiv1535094824yMail_cursorElementTracker_1590984251888">Katy<br><br><div id="yiv1535094824ymail_android_signature"><a rel="noreferrer" id="yiv1535094824ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv1535094824yqt5973061473 yQTDBase" id="yiv1535094824yqt04518"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Wed, 6 May 2020 at 11:58 am, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv1535094824"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	
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<div>Dear Katy,<br><br>Thank you for getting in touch with us.</div>
<div><br></div>
<div>We are experiencing high volume due to the ongoing situation and replying on your email might take longer than usual. </div>
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<div>We will reply to your message as soon as we can.</div>
<div><br></div>
<div>While waiting, we advise you to please visit our HELP CENTRE pages to get more information about our policies &amp; FAQs.</div>
<div><br></div>
<div>We appreciate your patience &amp; cooperation.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
<div><br></div>
<div dir="rtl" style="font-family:-apple-system, BlinkMacSystemFont,">عزيزنا العميل،</div>
<div style="font-family:-apple-system, BlinkMacSystemFont,"><br></div>
<div dir="rtl" style="font-family:-apple-system, BlinkMacSystemFont,">شكرا لك على التواصل معنا.</div>
<div style="font-family:-apple-system, BlinkMacSystemFont,"><br></div>
<div dir="rtl" style="font-family:-apple-system, BlinkMacSystemFont,">نحن نشهد تزايداً كبيرًا في الإستفسارات بسبب الوضع المستمر ، قد يستغرق الرد على بريدك الإلكتروني وقتًا أطول من المعتاد. سنرد على رسالتك في أقرب وقت ممكن.</div>
<div style="font-family:-apple-system, BlinkMacSystemFont,"><br></div>
<div dir="rtl" style="font-family:-apple-system, BlinkMacSystemFont,">أثناء الانتظار ، ننصحك برجاء زيارة صفحة مركز المساعدة للحصول على مزيد من المعلومات حول سياساتنا والأسئلة الشائعة.</div>
<div style="font-family:-apple-system, BlinkMacSystemFont,"><br></div>
<div dir="rtl" style="font-family:-apple-system, BlinkMacSystemFont,">نحن نقدر صبرك وتعاونك</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/932842