Subject: New Reply Received - Parcel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Jun 2020 11:12:04 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.  Parcel  Ticket comment <div dir="ltr">Hi there,</div>
<div dir="ltr">Your email states that the product is out of stock, then why is it still visible on the app for instock items? Please help me understand!</div>
<div dir="ltr">Thank you. </div>
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<div>On 3 Jun 2020, at 5:10 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div>Hi Hareem,</div>
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<div>Thank you for getting in touch with us.</div>
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<div>With reference to order no #6490355004</div>
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<div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div>During quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and we will process the refund for the same as soon as possible.</div>
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<div>We will not be happy either if you receive bad items in your order, this is the reason why the item was not shipped in your order.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1140429