Subject: New Reply Received - Order no 9783217977
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Jun 2020 10:48:58 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Order no 9783217977  Ticket comment <div dir="ltr">The missing piece has now arrived but does not fit properly. Please send someone to fix it ASAP as discussed over the phone. </div>
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<div dir="ltr">P.S. if you expect customers to assemble a 32 kg top, this should be clearly stated on the website. </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExNTU5OTgyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RLj2A91nz3zryMGd_y-rUCGZbONzLfJROqszRfb9ROA"><br><blockquote></blockquote>
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<div>On 2 Jun 2020, at 13:48, Nathalia Elhage &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">This complete disregard is completely unacceptable. Please contact me on 0551993402 to discuss ASAP.</div>
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<br><blockquote>On 27 May 2020, at 22:29, Nathalia Elhage &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">It has been almost a week since I raised this issue originally. Please advise ASAP if the missing piece has been found, otherwise I would like to arrange a return. </div>
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<br><blockquote>On 26 May 2020, at 20:48, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Nathalia,</div>
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<div dir="ltr">Thank you for your response.</div>
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<br>We are working to resolve your issue on priority. Once we will get any update we will get back to you.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1077717