Subject: New Reply Received - Reminder: Voucher problem
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 04 Jun 2020 08:34:32 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Reminder: Voucher  problem  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
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Dear Team,</div>
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<span style="caret-color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif; background-color: rgb(255, 255, 255); display: inline !important">I </span><span style="margin: 0px; font-family: Calibri, Helvetica, sans-serif; caret-color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); display: inline !important">am
 aware of the present situation and hardship your company is facing but that can not be used as an excuse.<span> </span></span><br>
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I am very disappointed, despite my continuous reminders <span style="caret-color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif; background-color: rgb(255, 255, 255); display: inline !important">
about</span> mentioned <span style="caret-color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif; background-color: rgb(255, 255, 255); display: inline !important">
issues </span>in the apprehended email, no one has contacted me, a<span style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; background: var(--white)">s I myself have tried calling and reaching customer care several times and has got the false
 promise of a call back with a solution. </span>
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All I wanted to know is why my voucher which I tried using online says it <u>can not be redeemed</u> when it has validity till June 11. </div>
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<span style="caret-color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif; background-color: rgb(255, 255, 255); display: inline !important">This voucher was issued against the return I made after online purchase hence please</span> let me know if
 I can use this voucher and procedure in case not then reason and how to claim my money back? </div>
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Appreciate your timely solution. </div>
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Thanks,</div>
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Amrita Gupta</div>
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<div>From: Amrita Gupta &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, June 2, 2020 9:45 AM<br>
<b>To:</b> Max Fashion &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Reminder: Voucher problem
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Dear Team,</div>
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A gentle reminder for my issue apprehended email.</div>
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Thanks,</div>
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Amrita Gupta</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Amrita Gupta &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, June 1, 2020 3:36 PM<br>
<b>To:</b> Max Fashion &lt;[email-masked]&gt;<br>
<b>Subject:</b> Reminder: Voucher problem</font>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Amrita Gupta &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, May 31, 2020 10:24 PM<br>
<b>To:</b> Max Fashion &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Voucher problem</font>
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<span style="background-color:rgb(255,255,0)">Dear Team, </span>
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<span style="background-color:rgb(255,255,0)">I have been writing for my voucher issue for the past month but had no response from your telesales or online customer team.</span>
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<span style="background-color:rgb(255,255,0)">I have attached the voucher along with error screenshot. My voucher is expiring on 12th June I would appreciate if the issue is resolved before and I could utilize my funds for other purchase.</span>
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<span style="background-color:rgb(255,255,0)">Looking forward to your timely and appropriate response.     </span>
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<span style="background-color:rgb(255,255,0)">Thanks,</span>
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<span style="background-color:rgb(255,255,0)">Amrita Gupta</span>
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<span style="background-color:rgb(255,255,0)">M: 050 5386675 </span>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Amrita Gupta &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, May 30, 2020 4:47 PM<br>
<b>To:</b> Max Fashion &lt;[email-masked]&gt;<br>
<b>Subject:</b> Vaucher problem</font>
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<div dir="auto" style="text-align:left">Hello,</div>
<div dir="auto" style="text-align:left">Why are you not solve my vaucher problem?</div>
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<div dir="auto" style="text-align:left">I am talking to many customer care agents.</div>
<div dir="auto" style="text-align:left">Still my problem is not solved.</div>
<div dir="auto" style="text-align:left">So please solve my problem.</div>
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<img id="x_x_x_x_13dbf57b-8ee0-467f-96e8-0a56e5d444f3" alt="Image" style="max-width:100%; height:auto; display:inline" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExNTU1NDAwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jtDKE1mG5zbnj-H7ks0mW4kWRIgKijd_C8XJUjT3wfQ">
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Sent from <a href="https://aka.ms/blhgte" rel="noreferrer">Outlook Mobile</a>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1126340