Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Jun 2020 22:59:44 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Thanks a lot for sending the missing parcel which I received today .... now what to do with the broken items. </div>
<div>Kindly help </div>
<div>Regards </div>
<div>Nadia <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 2 Jun 2020, at 5:28 PM, Nadia Bokhari &lt;[email-masked]&gt; wrote:<br><br>
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<div>Order number was 6494991031... </div>
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<div>1. Missing item is 2 sets of beaded round coaster ... from shipment # 2 </div>
<div>2. Broken item is 2 rectangular place mats </div>
<div>From shipment  # 1 </div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 2 Jun 2020, at 3:21 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div>Hi Nadia,</div>
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<div>Thank you for confirming us.</div>
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<br style="box-sizing: border-box">This is really unfortunate that you had received a damaged and missing item in your purchase with us. We understand that you are skeptical about your future purchases.<br><br style="box-sizing: border-box">Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
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<br>We would request you to please share the name of the items along with the item id and also share the order number so that we can help you.<br><br>We look forward to hearing from you.<br><br style="box-sizing: border-box">Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br style="box-sizing: border-box">Your friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/666963