Subject: New Reply Received - Important information regarding your return request
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Jun 2020 06:04:24 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Important information regarding your return request  Ticket comment <div dir="auto">I'm suffering since long time for refund , i called many time to customer care number still i didn't get any confirmation for the refund.<div dir="auto">Please process our refund as soon as possible.</div>
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<span style="text-align:right">Order number 9778271536</span><br>
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<div>On Fri, 29 May 2020, 13:48 tabrez alam, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear sir, your courier person came on 17th May and he took the return order but still i didn't get any acknowledgment receipt <div dir="auto">
<span style="text-align:right">Order number 9778271536</span><br>
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<div dir="ltr" class="gmail_attr">On Wed, 27 May 2020, 21:47 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Tabrez,</div>
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<br>Thank you for getting in touch with us.<br><br>As a precautionary measure, local and national authorities have advised establishments not to take any returns. We sincerely apologize for not being able to take your returns due to these preventive measures &amp; guidelines.<br><br>Your safety is of utmost importance to us. Our number one priority will always be the health and safety of you, our customers and our own people.<br><br>However, you can now drop off your return to any (Centrepoint) store.<br>Here’s what you need to do.<br><br>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store.</div>
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<br>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/915329