Subject: New Reply Received - Important information regarding your return request
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Jun 2020 06:27:09 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Important information regarding your return request  Ticket comment <div class="ydp3c5b7875yahoo-style-wrap" style="font-family: lucida console, sans-serif; font-size: 13px">
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<div dir="ltr">Dear Team,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Inspite of several emails seems like there is no response from you. Please note if I don't receive a refund confirmation by today, I will have to file a POLICE FIR .. This is broad daylight cheating.</div>
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<div class="ydpcd574835yiv1218243705MsoNormal" style="font-size:13px;margin:0px"><span style="font-size:medium"><font color="#4c76a2" style="background-color: inherit"><br><span style="font-family:garamond, 'new york', times, serif"><br></span></font></span></div>
<div class="ydpcd574835yiv1218243705MsoNormal" style="margin:0px"><font class="ydpcd574835yiv1218243705Apple-style-span" color="#4c76a2">Best, </font></div>
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<div class="ydpcd574835yiv1218243705MsoNormal" style="margin:0px"><font class="ydpcd574835yiv1218243705Apple-style-span" color="#4c76a2"><span style="font-weight:bold">Roshan <br></span></font></div>
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<div>On Tuesday, 26 May, 2020, 02:58:44 pm GMT+4, Roshan Mahapatra &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hello there,</div>
<div dir="ltr"><br></div>
<div dir="ltr">I'm still yet to receive a refund. Please update.</div>
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<div class="ydp3d76ab79yiv5749288672ydp2926a074signature"><div class="ydp3d76ab79yiv5749288672ydpcd574835MsoNormal" style="margin:0px;font-size:13px">
<div class="ydp3d76ab79yiv5749288672ydpcd574835yiv1218243705MsoNormal" style="font-size:13px;margin:0px"><span style="font-size:medium"><font color="#4c76a2" style="background-color:inherit"><br></font></span></div>
<div class="ydp3d76ab79yiv5749288672ydpcd574835yiv1218243705MsoNormal" style="font-size:13px;margin:0px"><span style="font-size:medium"><font color="#4c76a2" style="background-color:inherit"><br><span style="font-family:garamond, 'new york', times, serif"><br></span></font></span></div>
<div class="ydp3d76ab79yiv5749288672ydpcd574835yiv1218243705MsoNormal" style="margin:0px"><font class="ydp3d76ab79yiv5749288672ydpcd574835yiv1218243705Apple-style-span" color="#4c76a2">Best, </font></div>
<div class="ydp3d76ab79yiv5749288672ydpcd574835MsoNormal"><font color="#4c76a2"><span style="line-height:107%"></span></font></div>
<div class="ydp3d76ab79yiv5749288672ydpcd574835yiv1218243705MsoNormal" style="margin:0px"><font class="ydp3d76ab79yiv5749288672ydpcd574835yiv1218243705Apple-style-span" color="#4c76a2"><span style="font-weight:bold">Roshan Mahapatra</span></font></div>
<div class="ydp3d76ab79yiv5749288672ydpcd574835yiv1218243705MsoNormal" style="margin:0px"><font class="ydp3d76ab79yiv5749288672ydpcd574835yiv1218243705Apple-style-span" color="#4c76a2">M: +971 54 328 0007</font></div>
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                    On Tuesday, 19 May, 2020, 08:15:14 pm GMT+4, Roshan Mahapatra &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Please note that Aramex has picked up 12 items yesterday. When can I expect a refund?</div>
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<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydpcd574835yiv1218243705MsoNormal" style="font-size:13px;margin:0px"><span style="font-size:medium"><font color="#4c76a2" style="background-color:inherit"><br></font></span></div>
<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydpcd574835yiv1218243705MsoNormal" style="font-size:13px;margin:0px"><span style="font-size:medium"><font color="#4c76a2" style="background-color:inherit"><br><span style="font-family:garamond, 'new york', times, serif"><br></span></font></span></div>
<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydpcd574835yiv1218243705MsoNormal" style="margin:0px"><font class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydpcd574835yiv1218243705Apple-style-span" color="#4c76a2">Best, </font></div>
<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydpcd574835MsoNormal"><font color="#4c76a2"><span style="line-height:107%"></span></font></div>
<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydpcd574835yiv1218243705MsoNormal" style="margin:0px"><font class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydpcd574835yiv1218243705Apple-style-span" color="#4c76a2"><span style="font-weight:bold">Roshan Mahapatra</span></font></div>
<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydpcd574835yiv1218243705MsoNormal" style="margin:0px"><font class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydpcd574835yiv1218243705Apple-style-span" color="#4c76a2">M: +971 54 328 0007</font></div>
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                    On Sunday, 17 May, 2020, 02:43:11 pm GMT+4, Roshan Mahapatra &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Can I expect a reply???</div>
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<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydpd00cfd0dsignature"><div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydpcd574835MsoNormal" style="margin:0px;font-size:13px">
<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydpcd574835yiv1218243705MsoNormal" style="font-size:13px;margin:0px"><span style="font-size:medium"><font color="#4c76a2" style="background-color:inherit"><br></font></span></div>
<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydpcd574835yiv1218243705MsoNormal" style="font-size:13px;margin:0px"><span style="font-size:medium"><font color="#4c76a2" style="background-color:inherit"><br><span style="font-family:garamond, 'new york', times, serif"><br></span></font></span></div>
<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydpcd574835yiv1218243705MsoNormal" style="margin:0px"><font class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydpcd574835yiv1218243705Apple-style-span" color="#4c76a2">Best, </font></div>
<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydpcd574835MsoNormal"><font color="#4c76a2"><span style="line-height:107%"></span></font></div>
<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydpcd574835yiv1218243705MsoNormal" style="margin:0px"><font class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydpcd574835yiv1218243705Apple-style-span" color="#4c76a2"><span style="font-weight:bold">Roshan Mahapatra</span></font></div>
<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydpcd574835yiv1218243705MsoNormal" style="margin:0px"><font class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydpcd574835yiv1218243705Apple-style-span" color="#4c76a2">M: +971 54 328 0007</font></div>
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                    On Saturday, 16 May, 2020, 07:43:39 pm GMT+4, Roshan Mahapatra &lt;[email-masked]&gt; wrote:
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<div>Hello Team,<div><br></div>
<div>Please note that I have been to the Centrepoint Sotre @ Oasis Centre and as per the store and incharge (Jarrell), they are unable to accept returns for order <span style="font-family:Helvetica, Arial, sans-serif;font-size:15px;color:rgb(0, 185, 229)"><a href="https://www.centrepointstores.com/ae/en/my-account/order/9778872614?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" style="color:rgb(0, 185, 229);text-decoration:none" rel="noreferrer" target="_blank">977887261</a>4 &amp; </span><a href="https://www.centrepointstores.com/ae/en/my-account/order/9780139140?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=internal_full_cancellation_CREDIT_CARD_AE_en" style="font-size:16px;font-family:Helvetica, Arial, sans-serif;color:rgb(10, 255, 255);text-decoration:none" rel="noreferrer" target="_blank">97801391</a>.</div>
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<div>I have been asked to call the Customer Care, which I called and none is picking. </div>
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<div>Can you please initiate a pick from my location @ Dubai Marina. </div>
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<div>Please interve urgently. </div>
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<div>Thanks,</div>
<div>Roshan</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<br>On May 13, 2020, at 21:32, Roshan Mahapatra &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi,</div>
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<div dir="ltr">Thank you, we shall return it in the stores. </div>
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<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydp1b076d6dyiv1843188426ydpa793ccfbsignature"><div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydp1b076d6dyiv1843188426ydpcd574835MsoNormal" style="margin:0px;font-size:13px">
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<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydp1b076d6dyiv1843188426ydpcd574835yiv1218243705MsoNormal" style="margin:0px"><font class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydp1b076d6dyiv1843188426ydpcd574835yiv1218243705Apple-style-span" color="#4c76a2">Best, </font></div>
<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydp1b076d6dyiv1843188426ydpcd574835MsoNormal"><font color="#4c76a2"><span style="line-height:107%"></span></font></div>
<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydp1b076d6dyiv1843188426ydpcd574835yiv1218243705MsoNormal" style="margin:0px"><font class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydp1b076d6dyiv1843188426ydpcd574835yiv1218243705Apple-style-span" color="#4c76a2"><span style="font-weight:bold">Roshan Mahapatra</span></font></div>
<div class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydp1b076d6dyiv1843188426ydpcd574835yiv1218243705MsoNormal" style="margin:0px"><font class="ydp3d76ab79yiv5749288672ydp28aded1eyiv9455480697ydp84a7ec48yiv4589584417ydp1b076d6dyiv1843188426ydpcd574835yiv1218243705Apple-style-span" color="#4c76a2">M: +971 54 328 0007</font></div>
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                    On Wednesday, 13 May, 2020, 09:23:57 pm GMT+4, Centrepoint &lt;[email-masked]&gt; wrote:
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	<div><em>Dear Customer </em></div>
<div><em> </em></div>
<div><em>Last week, we wrote to you regarding your return request. At this time, an official directive required us to mandate a cancellation of your return request. As promised, we continue to keep you up to date and are pleased to share that <strong>we are now able to accept return in stores located in the emirates of Dubai, Sharjah and Fujairah.</strong></em></div>
<div><em> </em></div>
<div><em>If you still wish to return your items you may <strong>visit one of these stores,</strong> where our instore team will gladly assist and will process your return request.</em></div>
<div><strong><em> </em></strong></div>
<div><em>Unfortunately at this time, due to operational restraints we are unable to make process any collection requests. We are working to re open this service as soon as possible and will continue to keep you updated.  If you have any questions or queries, please continue to check our Frequently Asked Questions (FAQs) section, where we will continue to share the latest information.</em></div>
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<em>As always, your safety is of utmost importance to us. As a homegrown brand, we are working with the government and local authorities to ensure a smooth customer experience, in line with the directives mandated</em><em>.</em>
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<div><em> </em></div>
<div><em>Kind regards </em></div>
<div><em>Landmark group</em></div>
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<div><em><span dir="rtl" lang="ar-SA">عزيزنا العميل،</span></em></div>
<div><em><span dir="ltr" lang="ar-SA"> </span></em></div>
<div><em><span dir="rtl" lang="ar-SA">أرسلنا إليك الأسبوع الماضي فيما يتعلق بطلب الإرجاع الخاص بك. في ذلك الوقت، تطلب منا التوجيه الرسمي إلغاء طلبات الإرجاع. وكما وعدنا، نحن مستمرون في إطلاعك على آخر التطورات ويسعدنا مشاركة أننا <strong>نقبل الآن طلبات الإرجاع في متاجرنا في إمارات دبي، الشارقة، والفجيرة.</strong></span></em></div>
<div><em><span dir="ltr" lang="ar-SA"> </span></em></div>
<div><em><span dir="rtl" lang="ar-SA">إذا كنت لا تزال ترغب في إرجاع المنتجات الخاصة بك، يرجى <strong>زيارة أحد هذه المتاجر </strong>حيث سيقوم فريقنا في المتجر بإتمام طلب الإرجاع بكل سرور.</span></em></div>
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<em><span dir="rtl" lang="ar-SA">للأسف، يتعذر علينا حاليًا معالجة طلبات استلام المنتجات المرتجعة منك. نحن نعمل على إعادة فتح هذه الخدمة في أقرب وقت ممكن وسنوافيك بالمستجدات. إذا كانت لديك أي استفسارات، فيرجى متابعة الاطلاع على قسم الأسئلة الشائعة (مركز المساعدة) حيث نشارك أحدث المعلومات بانتظام</span></em><em><span dir="ltr">.</span></em>
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<em><span dir="rtl" lang="ar-SA">كما هو الحال دائمًا، فإن سلامتك ذات أهمية قصوى بالنسبة لنا. وكعلامة تجارية محلية، نحن نعمل مع الحكومة والسلطات المحلية لضمان تجربة سلسة للعملاء بما يتماشى مع التوجيهات المطلوبة</span></em><em><span dir="ltr">.</span></em>
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<div align="right"><span dir="rtl" lang="en-US">أطيب التحيات</span></div>
<div align="right"><span dir="rtl" lang="en-US">مجموعة لاندمارك</span></div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1019234