Subject: New Reply Received - Huda
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 29 May 2020 19:48:03 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Huda   Ticket comment <div dir="ltr">
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<img id="id-D73A2F5A-C223-4AEF-A8C0-D6B325A3A2E0" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExNDA2Nzg3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fGATobTGO_3djfE4-f_o9Cd3R4ZVhIQcwljrtCv4-Qg" alt="Image.jpeg" style="max-width: 100%"><img id="id-B7781FD7-4928-4B5E-9C0A-D3E6A89A8843" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExNDA2Nzg3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SiWW_BI-4eF--Kyia6Ns3DUxslThGYQdcPNH4UW0Mlo" alt="Image.jpeg" style="max-width: 100%"><img id="id-F617DFF7-AFD0-4CD4-BE9B-5DA245D1B4C3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExNDA2Nzg3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.AOa4IQQgcgoeYsU6U9bU_gwGbmA9P5H_YbmfBsFZ2V0" alt="Image.jpeg" style="max-width: 100%">Dear
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<div dir="ltr">This is not my mistake, this is shop mistake </div>
<div dir="ltr">I have order a shoes with my size which is 39.5 and they send me the box outside the box size 39.5 but inside the shoes was 38 size . Why i dint know. What i will do with the wrong size please check and return me the correct size </div>
<div dir="ltr">This is box and size and the shoe size picture </div>
<div dir="ltr">Huda Ahmed </div>
<div dir="ltr">0504457441  </div>
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<div>From: huda jumai &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, May 29, 2020 8:28:10 PM<br>
<b>To:</b> Splash &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1103115] - Huda
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<font color="#000000" style="font-size:11pt"><b>From:</b> Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, May 29, 2020 3:55:46 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1103115] - Huda</font>
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<div dir="ltr">Hi Huda,</div>
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<div>Thank you for getting in touch with us.</div>
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With reference to order no #9782106424
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">This is really unfortunate that you had received a wrong size item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1103115