Subject: New Reply Received - Re: Your products are on the way
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 28 May 2020 18:25:59 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">
<div>Appreciate your reply.</div>
<div dir="auto">However the reason for cancellation you have mentioned is unable to accept.</div>
<div dir="auto">if that item is the last from it stocks how come it is still available to purchase online?(find attached) </div>
<div dir="auto">During the quality check if it was not in a good condition why dont you send a different piece not the exact broken one which is now available on your site?</div>
<div dir="auto"> </div>
<div dir="auto">Awaiting your reply</div>
<div dir="auto">Order number #9771600615</div>
<div dir="auto">Purchased on 29th FEB</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, May 28, 2020, 6:37 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Mihiri,</div>
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<div>Thank you for your patience.</div>
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<div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div>During quality check we found out that the item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for them. </div>
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<div>We will not be happy either if you receive bad item in your order, this is the reason why the item was cancelled and you received a notification regarding the same items.</div>
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<br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043113711419'>Screenshot_20200528-221310.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/846400