Subject: New Reply Received - Order # 9780924299
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Wed, 27 May 2020 15:42:58 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Order # 9780924299  Ticket comment <div dir="ltr">
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<div style="direction: ltr">Hello </div>
<div style="direction: ltr">Thank for your respond, as shown in screenshot below I received one slipper instead of two and 3 flip flops instead of 2 . So I would like to to return the extra flip flop and receive the slipper. </div>
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<div style="direction: ltr" dir="ltr">Looking forward to hear from you </div>
<div style="direction: ltr" dir="ltr">Regards </div>
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<img id="id-A314525A-49FF-48A8-A80D-34D22BAF8B5D" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExMzMwMjc0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.x7BpAoqp8ZCefxEkxack37-tFLlYQFVcbU2sCUy4Fe0" alt="Image.jpeg" style="max-width: 100%">
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<div>From: Lifestyle &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, May 27, 2020 7:30:11 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1005860] - Order # 9780924299
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<div dir="ltr">Hi Alnoor,</div>
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<div>Thank you for getting in touch with us.</div>
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With reference to order no #9780924299
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1005860