Subject: New Reply Received - Delivery
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Wed, 27 May 2020 06:19:07 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Good day, <div dir="auto">I glad to hear from you that you are willing to replace the damaged eye shadows... kindly pick up those items at this address. thank you... <br><div dir="auto"><br></div>
<div dir="auto">Souq Extra Mall, 1rst Floor<div dir="auto">Al Bateen, Al Markhaniya Al Ain</div>
<div dir="auto">United Arab Emirates</div>
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<div>On Tue, 26 May 2020, 7:59 pm Lifestyle, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Mona,</div>
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr"> <br style="box-sizing:border-box">With reference to order no #9777956165<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
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<div dir="ltr">We would also request you to provide us share your complete address so that we can arrange the collection of the items.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/940819