Subject: New Reply Received - Missing products
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 26 May 2020 14:34:35 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Missing products   Ticket comment <div dir="ltr">
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<div style="direction:ltr"> i have not received a refund for the 2 missing items from the makeup section <img id="id-5BB7BC15-AC2A-4D5A-9F02-E5C28C848C8B" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExMjkxOTQ1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.AivT3wHlqnC_uuWsyfqtj5DlfsFnjHLlZ5oIoGv2f6k" alt="Image.jpeg" style="max-width: 100%">
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<div style="direction:ltr">Regards</div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, May 26, 2020 5:15:38 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#920347] - Missing products
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<div>Hi Sara,</div>
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<div>Thank you for your prompt reply.</div>
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We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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During quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them.<br>
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We will not be happy either if you receive bad items in your order, this is the reason why the item were cancelled.</div>
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<div>Also, we have forwarded your missing item issue to our concern team and ask them to refund you for the item #162340319 -  - Graphic Print Round Neck T-shirt with Short Sleeves. Once we will get any update we will get back to you.</div>
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Feel free to reach out to us if you need any further assistance.<br>
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Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/920347