Subject: New Reply Received - Received totally wrong order
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sun, 24 May 2020 15:52:24 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Received totally wrong order   Ticket comment <div>Hi
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<div>I’m really disappointed to receive such an email.</div>
<div>Inconvenience might happen any time but understanding and right actions should be taken on spot. </div>
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<div>If you check the system yes it’s shown as delivered but that’s why I am here sending emails and trying to inform that I have received different order which is one different shoes and different size. </div>
<div>I have ordered three pairs of shoes and received nothing at all from them. </div>
<div>Instead of keep  sending emails I  am asking you for the last time to kindly arrange to pick the wrong order and deliver my RIGHT order At the earliest otherwise I am sorry to tell you I have to escalated to costumer  protection . </div>
<div>Below is my order that I received nothing from it at all . </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExMjQ1NzUyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dTto6vhRi335ALZPfkNXLQFqwo7gTS9g6pf3nZlQ8l0"><br>
<div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0)">Sent from my iPhone</span></div>
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<div>On 24 May 2020, at 2:42 pm, Shoemart &lt;[email-masked]&gt; wrote:<br>
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<div>Hi Lujain,</div>
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<div>Thank you for your prompt reply.</div>
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<div>We apologize for the inconvenience caused.
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<div>We would like to inform you that after checking your order, we found out that your order has been delivered completely.</div>
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<div>We request you to please check it once and if you still believe that the item is missing, we request you to please share the name of the item along with the item id so that we can help you.</div>
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<div>We look forward to hearing from you.<br>
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Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1076937