Subject: New Reply Received - Order #9781242002
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sat, 23 May 2020 17:19:44 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Order #9781242002  Ticket comment <div>issue has been solved. </div>
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<div>thanks<br><br><div id="AppleMailSignature">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On May 23, 2020, at 8:31 PM, Lifestyle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<blockquote><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 970562</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 970562<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Shivani Rani : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">Hi Christian,</div>
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<br>Thank you for getting in touch with us.<br><br>With reference to order number #9781242002<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>We will forward your feedback to our concern team​ and we will make sure this will not repeat in future again.</div>
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<br>​We request you to please let us know did you receive your order or not so that we can help you.</div>
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<br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/970562