Subject: New Reply Received - Re:How did you enjoy shopping with us?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 May 2020 02:32:57 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re:How did you enjoy shopping with us?  Ticket comment <div style="direction: ltr">Thank you for your response . The missing item was set of 5 assorted hipster briefs With elasticize waistband size 16. The bag was received torn and Only 3 briefs were inside while two briefs were missing. (Picture is attached).</div>
<div style="direction: ltr">I would appreciate if an alternative new set to be received from you Instead of the mentioned one.</div>
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<div style="direction: ltr">Thanks again and hope to hear from you soon.</div>
<div style="direction: ltr">Shafeeka Yousif </div>
<div style="direction: ltr">Tel 39909029</div>
<div style="direction: ltr">Bahrain</div>
<div style="direction: ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExMjI5NjI0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BgtOpYhqRBPX6dDfIsU6-tD4wwnbdacGjTTvktuj7m8"></div>
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<div dir="ltr">Sent from my iPad</div>
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<div>On May 22, 2020, at 14:20, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Shafeeka,</div>
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<div>Thank you for getting in touch with us.</div>
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With reference to order no #7682560599
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
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<div dir="ltr">We would also request you to provide us the name of the missing item so that we can help you and also share the item quantity.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1077845