Subject: New Reply Received - Re: Your products are on the way
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 23 May 2020 01:23:04 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">
<div dir="auto" style="color:rgb(80,0,80);font-size:12.8px;font-family:sans-serif">TO CUSTOMER SERVICE OFFICER,</div>
<div dir="auto" style="color:rgb(80,0,80);font-size:12.8px;font-family:sans-serif"><br></div>
<div dir="auto" style="color:rgb(80,0,80);font-size:12.8px;font-family:sans-serif">I NEED A CLEAR EXPLANATION ON BELOW.</div>
<div dir="auto" style="color:rgb(80,0,80);font-size:12.8px;font-family:sans-serif">
<br><div dir="auto">WHO ASKED TO CANCELLED MY ORDER ? IF I WANT TO CANCEL IT I WILL NOT WAIT FOR MORE THAN TWO MONTHS. I CAN SEE THIS WARDROBE IS STILL AVAILABLE FOR PURCHASE ONLINE.<div dir="auto">I PURCHASED THIS ITEM ON 29TH FEB ND NOW ITS ALMOST 3 MONTHS. I HAVE RECEIVED EMAIL ON MENTIONED THAT THE ITEM ALREADY DISPATCHED AND I WILL RECEIVE IT ON 11TH MAY. REFER UR MAIL HISTORY HOW MANY FOLLOW UP EMAILS I HAVE SENT ND HOW MANY FOLLOW UP CALLS I HAVE MADE. IS THIS THE WAY A REPUTED COMPANY WORKS ? MANY PEOPLE COMPLAIN AND ADVISED NOT TO GO FOR BABYSHOP TO PURCHASE NY ITEMS CUZ OF THEIR BAD SERVICE .NOW I HAVE EXPERIENCED THAT. I HAVE NOT ASKED TO CANCEL THE WARDROBE I WANT IT ASAP .AND IF I DONT RECEIVED MY WARDROBE NOR REPLY ON THIS MAIL .I WILL MAKE SURE TO INFORM OF UR BAD SERVICE ON SOCIAL MEDIA AS WELL AS CONSUMER RIGHTS WITH SUPPORTING DOCUMENTS ( CHAIN OF MAILS )</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, May 6, 2020, 2:41 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Mihiri,</div>
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<div>Thank you for your patience.</div>
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<div>We would like to inform you our team updated that home delivery for the items which needs assembly will be operated from 10 May, 2020 and  we will be able to deliver it on 11 May, 2020.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/846400