Subject: New Reply Received - Received totally wrong order
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Fri, 22 May 2020 12:48:55 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Received totally wrong order   Ticket comment <br>
Thank you for your concern
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<div>I have received just one item .</div>
<div>And until now I didn’t receive my order. </div>
<div>Please try to deliver it today. </div>
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<div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0)">Sent from my iPhone</span></div>
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<div>On 22 May 2020, at 3:47 pm, Shoemart &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Lujain,</div>
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<div>Thank you for getting in touch with us.</div>
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With reference to order no #9783057231
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div dir="ltr">We would also request you to please let us know how many item did you receive in this order.<br>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1076937