Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 21 May 2020 19:01:55 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">How many times I should reply to the same issue.. Please refund the amount to my credit card <br><br>Sent from my Huawei phone</div>
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<div>From: Max &lt;[email-masked]&gt;<br>Date: Thu, May 21, 2020, 10:53 PM<br>To: [email-masked]<br>Subject: Re: [#1059323] - Returns<br>
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	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr"><div>Hi Samah,<br><br>Thank you for getting in touch with us.<br><br>With reference to order no #9782839088<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would also request you to provide us some snapshots of the wrong item you received along with the item id.<br><br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br><br><br>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">1059323:1125156</span>

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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043111956377'>IMG_20200520_214730_resized_20200521_110132172.jpg</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043111956378'>IMG_20200520_214726_resized_20200521_110132475.jpg</a><br />3. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043111956379'>IMG-20200519-WA0032.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1059323