Subject: New Reply Received - Delayed shipment 8377178833
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 May 2020 18:40:16 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Delayed shipment 8377178833  Ticket comment <div>Dear,
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<div>If you check the emails closely you will see that i already replied.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExMTY0NjY4OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.H_V7evbakbZ8zl8h8i42RFPmFoLbDtFWCXcuGanYHBI"><br>
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<div dir="ltr">Regards,
<div>Sara AlRuwayeh</div>
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<div>On May 20, 2020, at 5:30 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 839727</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 839727<br>
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لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Shivani Rani : </div>
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<div>Hi Sara,</div>
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<div>We’re really sorry if we’ve taken longer than usual to get back to you.<br>
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We would like to inform you that due to current COVID-19 crisis, deliveries have been put on hold until further notice as per the government guidelines.<br>
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We would request you to please let us know do you want to receive this order after restriction or want to cancel the order.</div>
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<div>We look forward to hearing from you.<br>
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Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/839727