Subject: New Reply Received - NO BODY CALL FOR COLLECT THE RETURN ITEMS!!!!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 May 2020 11:11:47 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  NO BODY CALL FOR COLLECT THE RETURN ITEMS!!!!  Ticket comment <div style="background-color:rgba(0,0,0,0)!important;border-color:rgb(0,0,0)!important">
<div dir="auto">I’ll not go to the store and you will send your carrier to collect it from here or I’ll call <span style='font-family:"Google Sans",Roboto,HelveticaNeue,Arial,sans-serif;font-size:18px;color:rgb(32,33,36)'>Ministry of Commerce and Investment</span>
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<div dir="auto"><span style='font-family:"Google Sans",Roboto,HelveticaNeue,Arial,sans-serif;font-size:18px;color:rgb(32,33,36)'><br></span></div>
<div dir="auto"><span style='font-family:"Google Sans",Roboto,HelveticaNeue,Arial,sans-serif;font-size:18px;color:rgb(32,33,36)'><br></span></div>
<div dir="auto"><span style='font-family:"Google Sans",Roboto,HelveticaNeue,Arial,sans-serif;font-size:18px;color:rgb(32,33,36)'><br></span></div>
<div dir="auto" style="background-color:rgba(0,0,0,0)!important;border-color:rgb(0,0,0)!important"><font style='font-family:"Google Sans",Roboto,HelveticaNeue,Arial,sans-serif;color:rgb(32,33,36)'><span style='font-family:"Google Sans",Roboto,HelveticaNeue,Arial,sans-serif'>Very veeery baaaad customer service</span></font></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, May 18, 2020 at 3:03 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Arwa,</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br>We’re really sorry if we’ve taken longer than usual to get back to you.<br><br>We would like to inform you that as a precautionary measure, local and national authorities have advised establishments not to take any returns. We sincerely apologize for not being able to take your returns due to these preventive measures &amp; guidelines.<br><br>Your safety is of utmost importance to us. Our number one priority will always be the health and safety of you, our customers and our own people.<br><br>However, you can now drop off your return to any (Centrepoint) store across the KSA.<br><br>Here’s what you need to do.<br><br>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the KSA.<br><br>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/646738