Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 May 2020 14:03:42 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<b>Friendly Reminder </b>
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<div id="Signature">Thanks &amp; best regards,<br>
Waqas Iqbal<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Waqas Iqbal &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, May 17, 2020 6:15 PM<br>
<b>To:</b> Home Centre &lt;[email-masked]&gt;<br>
<b>Cc:</b> Landmark Group &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Returns - 929518 / Order#6467817436
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<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<b>Dear Support Team,</b>
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<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Would you care to respond please????? </div>
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Even I have registered the issue over the phone but no response has been received so far. </div>
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<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Whats happening???? Are you existing ??????</div>
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<div id="x_Signature">Thanks &amp; best regards,<br>
Waqas Iqbal<br>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Waqas Iqbal &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, May 13, 2020 3:18 PM<br>
<b>To:</b> Home Centre &lt;[email-masked]&gt;<br>
<b>Subject:</b> Returns - 929518 / Order#6467817436</font>
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<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<b>Dear Team,</b>
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<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Please check and advise status of the below mentioned returns. </div>
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Thanks &amp; best regards,<br>
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<div id="x_x_Signature">Waqas Iqbal<br>
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<div id="x_x_Signature">0545319040</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Waqas Iqbal &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, May 11, 2020 5:00 AM<br>
<b>To:</b> Landmark Group &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Returns - 929518</font>
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Dear Team,</div>
<div style="margin:0px; font-size:12pt; font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255)">
Please note that the items are already collected by your courier and I don't posses them anymore. </div>
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Please note that both the items were handed over to your designated courier Fetchr on 06/04 which is way before the official directive. </div>
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<div style="margin:0px; font-size:12pt; font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255)">
34148942479780 for Product 157892752</div>
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34121816029921 for Product 160930978</div>
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Please process my return and refund the amount immediately. </div>
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If you need any further information, please let me know. </div>
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<div style="margin:0px">Thanks &amp; best regards,<br>
<br>
Waqas Iqbal</div>
</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Landmark Group &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, May 6, 2020 4:16 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Returns - 929518</font>
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<span dir="rtl" lang="ar-SA">عميلنا العزيز،</span>
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شكرا لتواصلكم معنا.</div>
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نعتزر علي التأخر في الرد علي رسالتكم , نحن نتلقي  الكثير من الاستفسارات بسبب الوضع الحالي. </div>
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<div dir="rtl" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
للمساعدة في الرد علي الاستفسارات بشكل أسرع ، قمنا بإضافة الأسئلة المتداولة والاكثر شيوعا أدناه.</div>
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للتوصيل: </div>
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إذا كنت تتابع توصيل طلبكم  ، فيرجى اعتبار الإطار الزمني للتسليم حسب البلد أدناه:</div>
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<div><span class="x_x_x_caps">UAE</span></div>
<div style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
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</td>
<td style="width:29.0441%">
<div><span class="x_x_x_caps">KSA</span></div>
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<td style="width:34.7826%">
<div>Kuwait</div>
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<td style="width:9.3168%">
<div>Bahrain</div>
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<div>13-15 days</div>
</td>
<td style="width:29.0441%">
<div>10-14days</div>
</td>
<td style="width:34.7826%">
<div>10-14 days</div>
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<td dir="ltr" style="width:9.3168%">
<div>3-5 days</div>
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</tr>
</tbody>
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إذا كنت قد شحن  طلباتك خلال المدة المذكورة أعلاه ، فإننا نطلب منك الانتظار حتى توصيل الطلب . لمزيد من التفاصيل يرجى زيارة مركز المساعدة.</div>
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للإرجاع :</div>
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إذا كنت تريد إرجاع منتج او اكثر  ، فيرجى ملاحظة أنه يمكنك بدء طلب إرجاع عن طريق تسجيل الدخول إلى حسابك واتباع الخطوات الموجودة في صفحة تفاصيل الطلب. يمكنك التحقق من مزيد من التفاصيل في مركز المساعدة.</div>
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<div dir="rtl" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
ملاحظة – تستغرق خدمة الشحن من 7 إلى 10 أيام عمل لتحصيل المتجات المراد ارجاعها  من عنوانك.</div>
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ملاحظة – لا تتوفر خيارات الارجاع  إلى المتجر مؤقتًا نظرًا لإغلاق المتاجر.</div>
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<div dir="rtl" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
نقترح عليك الرجوع إلى الأسئلة الشائعة من خلال زيارة مركز المساعدة على مواقعنا.</div>
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نأمل حل استفسارك.</div>
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إذا لم يتم الرد على استفسارك أعلاه ، ير<a href="https://form.jotform.com/201033158259450?TicketID=929518" rel="noreferrer">جى الضغط هنا</a>
</div>
<div align="right" dir="ltr" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
<a dir="ltr" href="https://form.jotform.com/201033158259450?TicketID=929518" rel="noreferrer">https://form.jotform.com/201033158259450?TicketID=929518</a> </div>
<div dir="rtl" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
واتباع التعليمات خطوة بخطوة لتزويدنا بمزيد من التفاصيل حول استفسارك.</div>
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رجاءا لا ترد على هذا الرسالة . يرجى الضغط  على الرابط أعلاه إذا كنت ترغب في الاتصال بنا مرة أخرى لاستفسارك.</div>
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<span dir="rtl" lang="ar-SA">أصدقائك،</span>
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<div align="right" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
<span dir="rtl" lang="ar-SA">فريق الدعم</span>
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<span><i dir="ltr"></i></span>
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Dear Customer,</div>
<div style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
Thank you for contacting us. </div>
<div dir="ltr" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
We apologize for the delayed response to your email, we are overwhelmed with inquiries due to the current ongoing situation.</div>
<div dir="ltr" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
To help resolve your query faster, we have added frequently asked questions below.</div>
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<strong dir="ltr"><span class="x_x_x_caps">DELIVERY</span></strong>
</div>
<div dir="ltr" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
If you are following up on your delivery, please find country wise delivery time frame below:</div>
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</div>
<table border="1" cellpadding="0" cellspacing="0" dir="ltr" style="width:90%">
<tbody>
<tr>
<td><span class="x_x_x_caps">UAE</span></td>
<td><span class="x_x_x_caps">KSA</span></td>
<td>Kuwait</td>
<td dir="ltr">Bahrain</td>
</tr>
<tr>
<td>13-15 days</td>
<td>10-14days</td>
<td>10-14 days</td>
<td dir="ltr">3-5 days</td>
</tr>
</tbody>
</table>
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If you have placed your orders within the duration above, we would request you to please wait for delivery. For more details please visit our
<span class="x_x_x_caps">HELP</span> <span class="x_x_x_caps">CENTRE</span> pages.</div>
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<strong dir="ltr"><span class="x_x_x_caps">RETURNS</span></strong>
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If you want to return an item/s, please note you can initiate a return request by logging in to your account &amp; following the steps in your order details page. You can check more details in our
<span class="x_x_x_caps">HELP</span> <span class="x_x_x_caps">CENTRE</span> pages.</div>
<div dir="ltr" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
Note – Courier will take <strong dir="ltr">7-10 business days </strong>to collect your returns from your address.</div>
<div dir="ltr" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
Note – Return to store options is temporarily unavailable due to stores closed across countries.</div>
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We suggest you can refer to our Frequently Asked Questions by visiting the Help Centre on our websites.</div>
<div dir="ltr" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
We hope we have resolved your query. </div>
<div dir="ltr" style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
If your query is not answered by above, please <a href="https://form.jotform.com/201033158259450?TicketID=929518" rel="noreferrer">
click here</a> (<a href="https://form.jotform.com/201033158259450?TicketID=929518" rel="noreferrer">https://form.jotform.com/201033158259450?TicketID=929518</a>) to and follow the step by step instructions to give us more details about your query.</div>
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Please do not reply to this email. Please click on the link above if you wish to contact us again for your query.</div>
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Your friends,</div>
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The support team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/929518