Subject: New Reply Received - Fwd: Aramex Delivery Notification
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 May 2020 13:39:27 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Fwd: Aramex Delivery Notification  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">hello</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">what is now the updates on issues in this email trail..</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">Order # 9778065164 dated April 16 received May 2, 2020 with three (3) items lacking.</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">2.  Refund on damaged item  order# 978086197  picked up by aramex as updated in this email trail.</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">Its been weeks already and yet there is no definite course of action as to the lacking items.  Please issue a refund order on these three items as i cannot wait any longer.</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">Please update</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">Thank you</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">Divina</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">0551497051</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">0582190001</div>
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<div>From: <strong class="gmail_sendername" dir="auto">Ma. Divina Bono</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Thu, May 14, 2020 at 2:58 PM<br>Subject: Re: [#920749] - Fwd: Aramex Delivery Notification<br>To: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div style="font-family:tahoma,sans-serif;font-size:large;color:#444444">Support Team,</div>
<div style="font-family:tahoma,sans-serif;font-size:large;color:#444444"><br></div>
<div style="font-family:tahoma,sans-serif;font-size:large;color:#444444">Please be advised that Aramex has already picked up the damaged/broken item under Order# 9780806197  Item code # 162138755 Trophy shaped decorative bowl.  Aramex collection number E14543D.</div>
<div style="font-family:tahoma,sans-serif;font-size:large;color:#444444"><br></div>
<div style="font-family:tahoma,sans-serif;font-size:large;color:#444444">2. as to the lacking three (3) items, still there is no update whatsoever from both parties ( aramex and centrepoint).</div>
<div style="font-family:tahoma,sans-serif;font-size:large;color:#444444">If indeed aramex is saying that they have delivered the lacking three (3) items to me as stated in the May 5, 2020 email and centrepoint saying the same, please forward to me the receiving receipt or any document signed that i have indeed received the items.  </div>
<div style="font-family:tahoma,sans-serif;font-size:large;color:#444444">Understand that we are only three people in my house, my husband, myself and our house help.  If there is anyone from the three of us who has received the item, then we would identify who is that person. So far, since the lockdown i have been always at home.  So in case you will still insist that you have made the delivery of the balance items, give me proof of your claim.  </div>
<div style="font-family:tahoma,sans-serif;font-size:large;color:#444444">For now, again and again, I have not received any of the lacking three itmes as mentioned and as stated in my previous email with you.</div>
<div style="font-family:tahoma,sans-serif;font-size:large;color:#444444">I hope this can be settled today or latest next week.  I need to ship my cargo box to my hometown and this is pending due to your delays and due to your inefficiency.</div>
<div style="font-family:tahoma,sans-serif;font-size:large;color:#444444">Resolve this urgently.</div>
<div style="font-family:tahoma,sans-serif;font-size:large;color:#444444">Thank you</div>
<div style="font-family:tahoma,sans-serif;font-size:large;color:#444444">Divina </div>
<div style="font-family:tahoma,sans-serif;font-size:large;color:#444444">0551497051</div>
<div style="font-family:tahoma,sans-serif;font-size:large;color:#444444">0582190001</div>
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<div class="gmail_attr" dir="ltr">On Thu, May 14, 2020, 12:59 PM Ma. Divina Bono &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Support Team<div dir="auto"><br></div>
<div dir="auto">Aramex just picked up the damaged/broken item just now from my place.</div>
<div dir="auto">This is under Order Number </div>
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<div class="gmail_attr" dir="ltr">On Wed, May 13, 2020, 3:05 PM Ma. Divina Bono &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="auto">Dear Support team,<div dir="auto"><br></div>
<div dir="auto">I appreciate your email update after several emails and calls I did for the past weeks. If you can check on my account and from the support@centrepointgroup. com emails I have forwarded an email from aramex that they have delivered already the said items last May 5, 11:51am and consequently received an sms from Centerpoint stating the same that all items has been delivered. Unfortunately if you have read my emails during May 5 and after that, it is very clear that I have not received the balance of the three lacking items or missing items. It is also very obvious that I will not waste my time and effort sending emails to both aramex and centrepoint, queuing to talk to customer service if all these are in order or properly or correctly delivered to my end.</div>
<div dir="auto">The reason why every day I sent emails and calling your customer service is because this is still an unresolved issue to begin with. </div>
<div dir="auto">So to be very clear and honest with you... No I have not received any other deliveries from aramex from the original delivery of only 12 items out of the 15 items I ordered and paid in cash. </div>
<div dir="auto">2. The email from. Aramex dated May 5, 2020 that a delivery was made at11:51 is not accurate, not true and not correct.</div>
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<div style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large">Item code # 161755173</div>
<div style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large">item code # 162016448</div>
<div style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large">item code # 161273391</div>
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<div dir="auto">3. As to the damaged or broken item please find below attached photos for your reference<span class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large"> .</span>
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<div><span class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large"> I hope you can give me updates today or at least tomorrow before the end of another week waiting. Please give me a call and talk to me.</span></div>
<div><span class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large">Thank you</span></div>
<div><span class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large">Regards,</span></div>
<div><span class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large">Divina </span></div>
<div><span class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large">0551497051</span></div>
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<span class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large">0582190001 </span><span class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large"> </span>
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<div class="gmail_attr" dir="ltr">On Wed, May 13, 2020, 1:10 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Divina,</div>
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<div>Thank you for getting in touch with us.<br><br>With reference to order number #9778065164 &amp; 9780806197<br><br>
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<div><div>We apologize for the inconvenience caused.<div> </div>
<div>We would like to inform you that after checking your order, we found out that your order has been delivered completely.</div>
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<div>We would request you to please check it once and if you still believe that the item is missing please share the name of the item along with the item id so that we can help you.</div>
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<div>We would also request you to provide us some snapshots of the damaged item you have received.</div>
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<div>We look forward to hearing from you.<br><br style="box-sizing:border-box">Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br style="box-sizing:border-box">Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/920749