Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 14 May 2020 12:34:29 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">
<div dir="auto">Dear splash support, </div>
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<div>There isnt any placing of new order. You have opted for not answering the question or even having a courtesy to give a call.</div>
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<div dir="auto"><span style="font-family:sans-serif;font-size:12.8px">1. On 22nd April 2020, Call received from your staff with the number: 56647466.. What was that call for then? </span></div>
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<div dir="auto">2. If it is the courier service, was any reference or tracking number details shared?</div>
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<div dir="auto">Look forward to hearing from you or a phone call. </div>
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<div dir="auto">Regards, </div>
<div dir="auto">Adel</div>
<div dir="auto">97373720</div>
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<div>Hi Adel,</div>
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<div>Thank you for your prompt reply.</div>
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<br><div>We sincerely apologise for the inconvenience caused to you, but this is not typical of the experience we offer.</div>
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<div>We will forward your feedback to our courier team and they are going to make sure you get your products on time for your future purchases.</div>
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<div>Do place a new order again with us so we will deliver it you.</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:rgb(255,255,255)">624275:1125156</span>
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<div dir="auto">Regards,</div>
<div dir="auto">Adel</div>
<div dir="auto">97373720</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 14 May 2020, 12:22 pm Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div>Hi Adel,</div>
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<div><br></div>
<div>Thank you for your prompt reply.</div>
<div>
<br style="box-sizing:border-box"><div>We sincerely apologise for the inconvenience caused to you, but this is not typical of the experience we offer.</div>
<div><br style="box-sizing:border-box"></div>
<div>We will forward your feedback to our courier team and they are going to make sure you get your products on time for your future purchases.</div>
<div><br style="box-sizing:border-box"></div>
<div>Do place a new order again with us so we will deliver it you.</div>
<div><br style="box-sizing:border-box"></div>
<div>Feel free to reach out to us if you need any further assistance.</div>
<div><br style="box-sizing:inherit;font-weight:inherit"></div>
<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/624275