Subject: New Reply Received - order number 9779350199
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Thu, 14 May 2020 09:29:36 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  order number 9779350199  Ticket comment <div><div dir="auto">Hi Team,</div></div>
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<div dir="auto">yet again another miscommunication from your side as i clearly requested an exchange in my emails previously and through the many online chats with the customer service in which there was a failure in communicating to me that the policy doesnt offer an exchange.</div>
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<div dir="auto">the fault of receiving the damaged product was not on us as customers and we expected our request will be attained to in no time especially that upon this order, there were so many delays receiving the order in the first place - if we knew this earlier we would have even found another store to shop from than Lifestyle.</div>
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<div dir="auto">the expectation was that we would get an immediate exchange since we have already paid for the item and especially wanted it for Ramadan and Eid. This is quite disappointing and absolutely not expected. </div>
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<div dir="auto">i would now request an immediate refund of the amount spent on the item with no further delays.</div>
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<div dir="auto">Buthaina </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, May 14, 2020 at 1:19 PM Lifestyle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Buthaina,</div>
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<div>Thank you for getting in touch with us again.<br><br>We would like to inform you that we do not offer exchange of the item. However, only return and refund can be done.</div>
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<div>Also, your product reached our warehouse on 12 May, 2020 and it will take us 3 - 5 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.<br style="box-sizing:border-box"><br style="box-sizing:border-box">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Your friends,<br style="box-sizing:border-box">The Support Team<br style="box-sizing:border-box"><br style="box-sizing:border-box">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/860578