Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 May 2020 10:45:09 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  My Account  Ticket comment <div>Dear, i have replied you yesterday. Even your email is not working?<br>Why dont you call the customer if there is any issue? Of all the<br>online services yours is worst in responding to customers. You must<br>check with your IT.<br><br>Regards,<br><br><br>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote"><div>On Tue, May 12, 2020 at 2:30 PM Centrepoint<br>&lt;[email-masked]&gt; wrote:<br>&gt;<br>&gt; Dear Customer,<br>&gt;<br>&gt; This email concerns your Customer Service case # 923518<br>&gt;<br>&gt; We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.<br>&gt;<br>&gt; Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.<br>&gt;<br>&gt; --<br>&gt;<br>&gt; Shivani Rani :<br>&gt;<br>&gt; Hi Ann,<br>&gt;<br>&gt; Thank you for getting in touch with us.<br>&gt;<br>&gt; We apologise for the inconvenience caused to you.<br>&gt;<br>&gt; We would like you to clear the cache of your app. You can also reinstall or update your application.<br>&gt;<br>&gt; If you still face the same issue please provide us the following detail
 s:<br>&gt;<br>&gt; 1. App Version<br>&gt; 2. Android/iOS Version<br>&gt; 3. Screenshot of the issue.<br>&gt; 4. Registered email address.<br>&gt;<br>&gt; We look forward to hearing from you.<br>&gt;<br>&gt; Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>&gt;<br>&gt; Your friends,<br>&gt; The Support Team<br>&gt;<br>&gt;<br>&gt;<br>&gt;<br>&gt;<br>&gt;<br>&gt; 923518:1125156<br>
</div></blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/923518