Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 May 2020 10:43:51 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.  My Account  Ticket comment <div>FYI<br>---------- Forwarded message ---------<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote"><div>From: Centrepoint &lt;[email-masked]&gt;<br>Date: Tue, May 12, 2020 at 2:30 PM<br>Subject: My Account<br>To: &lt;[email-masked]&gt;<br><br><br>Dear Customer,<br><br>This email concerns your Customer Service case # 923518<br><br>We have sent you follow up emails requesting information, however<br>we've not heard from you. We assume that your issue has now been<br>resolved, and we will treat this support case as closed.<br><br>Incase you feel that your issue is still outstanding, please reply to<br>this email, and we will re-open your case.<br><br>--<br><br>Shivani Rani :<br><br>Hi Ann,<br><br>Thank you for getting in touch with us.<br><br>We apologise for the inconvenience caused to you.<br><br>We would like you to clear the cache of your app. You can also<br>reinstall or update your application.<br><br>If you still face the same issue please provide us the following details:<br><br>
 1. App Version<br>2. Android/iOS Version<br>3. Screenshot of the issue.<br>4. Registered email address.<br><br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't<br>hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br><br><br><br><br>923518:1125156<br>
</div></blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/923518