Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 May 2020 19:40:37 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Hello,
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<div>I have sent this email yesterday and I am still getting an email from you that you didn’t receive it. </div>
<div>Plz see email below with attached photos of damaged items.</div>
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<div>Respond to me with confirmation of receiving this email .</div>
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<div>Thank you</div>
<div>Hanouf <br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>From: Alhanouf Alsaleem &lt;[email-masked]&gt;<br>
<b>Date:</b> 10 May 2020 at 5:55:04 PM GMT+3<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> <b>Re:  [#776374] - Re: Your products are on the way</b><br>
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<div dir="ltr"> Thank you for your response,
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<div>I have already sent pictures of damaged item in my request, I will send it again in this email( see below).</div>
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<div>Also I understand you be more careful for future purchases, but I need compensation for this item that I payed for it, please either replace it or return my money back.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwOTE0Mzg5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.P8rAqWBMjbhzGOwSeKwcyu3byH_GI7GHAg8BJP4C7MQ"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwOTE0MzkwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1ryYOGtmLexco0G4l8gkKS86L_iPIUFp207IZxTwFcg"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwOTE0MzkwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sfCQRjMQMbxLREcq2I2zVJ4QGs5U9Cu7H1PLMoDC9EM"><br>
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<div>Thank you </div>
<div>Hanouf <br>
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<div dir="ltr">Sent from my iPhone</div>
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<blockquote>On 10 May 2020, at 5:18 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div>Hi Alhanouf,</div>
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<div>Thank you for getting in touch with us.</div>
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With reference to order no #6481259056
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
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<div>We would also request you to provide us some snapshots of the damaged item you have received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/776374