Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 May 2020 03:54:11 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">
<div dir="auto">I got mail on 4/05/20 informing that item reached your Warehouse. Then what takes it another 6 days to initiate a refund. This is so disappointing that it took more than one month reach and still no refund. Please check and refund the amount as soon as possible.</div>
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<div dir="auto">Fathima Jasrin</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 5 May, 2020, 3:07 PM Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Fathima,</div>
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<div>Thank you for your patience.</div>
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<br style="box-sizing:border-box"><div>We would like to inform you that your product reached our warehouse on 4 May, 2020.</div>
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<div>It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Feel free to reach out to us if you need any further assistance.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Your friends,<br style="box-sizing:border-box">The Support Team<br style="box-sizing:border-box"><br style="box-sizing:border-box"><br style="box-sizing:border-box"><br style="box-sizing:border-box">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/802993